Ticket setting

snook789 · **Ticket setting -** 26-04-2006, 03:35 PM

When we are going through our long list of tickets, and we move the ticket to another dept, we are then redirected back to the main open view
How do we change it so we are taken back to the ticket we left off at ?

I searched for this setting, but was unable to find anything...

Thanks in advance.

snook789 · 09-06-2006, 04:18 PM

anyone ???

snook789 · 04:39 PM

ok, let me try to approach this from another way where someone might have an answer to.
Is there some kind of indicator that can be put on a ticket, so when I am done going through the ticket list, I can move those tickets I have marked, to another dept ?

I have tried Labels & Owners, but changing either one of these takes me out of the ticket line I am in, and back to the main list for that dept. Leaving me with the same problem I am trying to avoid which I explained in this orginal post above..

I don't want to loose my place.

Can anyone follow what I am trying to describe ?
Surely I can't be the only one that handles hundreds of tickets a day...

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snook789 Offline Member Posts: 45 Join Date: Feb 2005	Ticket setting - 26-04-2006, 03:35 PM When we are going through our long list of tickets, and we move the ticket to another dept, we are then redirected back to the main open view How do we change it so we are taken back to the ticket we left off at ? I searched for this setting, but was unable to find anything... Thanks in advance.

snook789 Offline Member Posts: 45 Join Date: Feb 2005	09-06-2006, 04:18 PM anyone ???