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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| Member Posts: 99 Join Date: Jul 2006 | Ticket Status after Merge -
16-02-2007, 08:25 AM
The status of the merged ticket will be the status of the ticket ID added to the original ticket. Shouldn't it be the other way around? Is there a way to prompt users to select the status? |
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