Ticket Statuses per department

welch · **Ticket Statuses per department -** 12-03-2008, 05:12 AM

I tried the new version 3.20.0 and still had an issue with the ticket statuses being shown to all departments on the client ticket view. It was supposed to be fixed, but appear to be having the same problem. Can someone else try and confirm if they are having the same issue?

Kayako Bug Tracker - Viewing Issue #256 - Statuses from all Departments shown

gate2vn · 12-03-2008, 07:04 AM

It's not in my case. I am using 3.20 as well. Having custom status for billing. Creating new ticket in support, the custom status is not there.

**Jamie Edwards** · 12-03-2008, 10:12 AM

Hi Welch,

Can you confirm that this is only happening in the client area?

welch · **Update -** 12-03-2008, 06:52 PM

Yes, I have attached some screenshots with the latest cvs build.

This for our deployment is a must have soon. Hope this is fixed.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
If Status & Department don't Match Ticket disappears!!! HELP PLEASE!!!	kbuska	SupportSuite, eSupport and LiveResponse	37	08-10-2007 10:18 PM
how do I get an alert when a ticket is assigned to a new department	Rodney B	How do I?	3	22-09-2007 01:18 PM
Critical Ticket Statuses Bug	caitlyntw	SupportSuite, eSupport and LiveResponse	2	09-02-2007 09:24 PM

gate2vn Offline Member Posts: 53 Join Date: Jun 2005 Location: 3inetworks.net	12-03-2008, 07:04 AM It's not in my case. I am using 3.20 as well. Having custom status for billing. Creating new ticket in support, the custom status is not there. www.gate2vn.net Managed hosting solutions on multiple datacenters DirectAdmin hosting \| Helm hosting \| Xen-VPS \| Managed servers