SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
Ticket TIME WORKED to Billing -
13-03-2007, 01:08 PM
When i POST REPLY on an ticket , and click on the TIME WORKED (eks: 60 minutes) the billing time is created but the text from the reply (what i have done) is not transferred to the billing record , how can i enable this. ??
ticket times spend to billing -
13-06-2007, 01:36 PM
When i POST REPLY on an ticket , and click on the TIME WORKED (eks: 60 minutes) the billing time is created but the text from the reply (what i have done) is not transferred: to the billing record , how can i enable this. ??