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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 1 Join Date: Jun 2006 | Ticket views -
10-06-2006, 04:57 PM
Currently assigned to a staff cannot be viewed or replied by another staff say if one staff is off the shift after he replied, there should be possibility of other staff to reply. but that ticket is totally invisible in other staffs cp bcz it is assigned to the first one. even administrator ids cannot access all tickets than assigned to them any solution ? |
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