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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License | Ticket Views Do Not Save -
23-03-2008, 03:50 PM
Does anybody else notice that if you edit the ticket view and update it saves however if you go back in to edit the ticket view the settings are actually set back to their defaults forcing you to redo all your changes again everytime you edit a view? |
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(#2)
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| Operations Manager  |
23-03-2008, 03:55 PM
Kayako Bug Tracker - Viewing Issue #400 - Problems Editing and saving ticket views We will attend to it as soon as possible. -------------------------------------------------------------------
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(#3)
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| Member Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License |
23-03-2008, 04:14 PM
Ooops, sorry Jamie wasn't sure if anyone else experienced this issue. Good to know its in the bug tracker though. |
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(#4)
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| Developer  Posts: 106 Join Date: Dec 2007 Location: Idaho SupportSuite Owned License |  Unable to replicate -
20-05-2008, 08:37 PM
Unable to replicate. User is requested to update the bug with more information. Have tried this on several systems now. Is it possible you just needed to reload the page? -------------------------------------------------------------------
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(#5)
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| Member Posts: 1,238 Join Date: Apr 2007 Location: Toronto Canada SupportSuite Owned License |
20-05-2008, 09:30 PM
This is indeed still happening for me. I am using the latest build and IE7. |
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(#6)
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| Developer Posts: 106 Join Date: Dec 2007 Location: Idaho SupportSuite Owned License |
29-05-2008, 10:14 PM
As you may have noted from the bug page, I am now able to replicate. I forgot to mention that here too. Sorry. -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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