Ticket 'views' menu

[nafrance]

Everything has been working fine with our Kayako install, until a few days ago when the 'views' dropdown above the ticket list stopped working.

It fails in both IE and FF. I've tried (after searching the forums) clearing the /cache folder, to no avail.

FF's javascript console throws up the following error:

Error: tviewmenuloaded is not defined
Source File: http://support.xxxx.com/staff/index.php?_m=tickets&_a=manage
Line: 1

Which is all very odd, as it was working fine for a long time!

Any ideas?

[nafrance]

Well this is crazy.
It worked fine for a few days last week, and now broken again with the same error.

Happens for all users, in IE, FF and Opera.

Help!

[Varun Shoor]

Originally Posted by nafrance

Well this is crazy.
It worked fine for a few days last week, and now broken again with the same error.

Happens for all users, in IE, FF and Opera.

Help!

Hi,
What happens if you clear your cache directory? Does that resolve the issue?

Regards,

Varun Shoor

[nafrance]

Varun,

Thanks for replying.
Clearing the cache directory has no effect - but the menu has again returned.
Is the cache cleared automatically at a set interval, and I'm simply not clearing it properly myself?

[BigDawgRob]

Hi,

I've recently had this issue on my system. Kayako doen't respond well if there are no valid views available, causing the view menu Javascript not the be generated properly.

In our case the only view ('My Tickets') was set by a user to 'private' so all the other users did not have any public views available, causing the Javascript error. So I had to set the view to 'public' in the database, then force the view registery to rebuilt by inserting a new view (required manually entering the URL for the 'new view' web page).

Something of a pain to diagnose and fix!
- I've logged a bug fix request: http://bugs.kayako.net/?do=details&id=1940
- I support previous requests that the default ticket view should only be editable by certain staff or at least can not be made 'private'.

Hope this helps,

Rob