Tickets.

Filgga · **Tickets. -** 31-03-2006, 02:01 PM

Hello...

I have installed SupportSuite and it works

But the problem comes when i send email to support@mydomain.com it doesnt appear on my Ticket at a certain department?

Email Queues » Edit Email Queue

Every thing is set to POP3 and its working,

can anybody help?

chadillac · 31-03-2006, 02:52 PM

did you properly setup the queue to point it to the right department?

suzkaw · 01-04-2006, 03:03 AM

Did you setup the cron job to auto fetch the new emails?

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Filgga Offline New Member Posts: 1 Join Date: Mar 2006	Tickets. - 31-03-2006, 02:01 PM Hello... I have installed SupportSuite and it works But the problem comes when i send email to support@mydomain.com it doesnt appear on my Ticket at a certain department? Email Queues » Edit Email Queue Every thing is set to POP3 and its working, can anybody help?

chadillac Offline Member Posts: 44 Join Date: Mar 2006	31-03-2006, 02:52 PM did you properly setup the queue to point it to the right department?

suzkaw Offline New Member Posts: 1 Join Date: Mar 2006	01-04-2006, 03:03 AM Did you setup the cron job to auto fetch the new emails?