Tickets Disappeared

erikcw · **Tickets Disappeared -** 18-01-2006, 05:43 PM

I just moved a ticket from my "general category" into my "bugs" category, and now the ticket can't be found anywhere!

I searched for the ticket number - nothing
I searched for the name, found it, but when I try to view the ticket I get:
ERROR: Invalid Ticket Specified. You either do not have permissions to view this ticket or the ticket does not exist

Yikes!

Any idea what is going on?

Thanks!

wgsnet · 19-01-2006, 01:00 AM

We had this happen too when changing a DEPT when posting a reply and clicking SEND.

erikcw · 19-01-2006, 01:28 AM

We changed the users department settings in /admin/ and that fixed it!

willp2 · 23-08-2006, 04:01 PM

I am having this same problem. Can anyone elaborate on how this was fixed? The tickets are there under the user, but we cannot open the tickets.

willp2 · 24-08-2006, 12:16 AM

Submitted a support ticket on this yesterday, nothing yet. Any help from anyone here would be great.

willp2 · 25-08-2006, 07:36 AM

Seriously what's up with Kayako's support? Everytime I have an issue I have wait a week and beg for help. I've now been virtually stalking their live support in the middle of the night just to get any kind of comment. Tonight as soon as get connected to someone they disconnect.

The really lame thing is, I have a feeling that my problem is something stupid that I did and fixed with a few clicks by somone who knows what they are doing.

***Varun Shoor*** · 25-08-2006, 06:16 PM

I can assure you that the disconnect wouldnt have been intentional, Live Support can disconnect due to connectivity issues and you should simply reconnect to get to the operator.

If your issue requires any level of tracing it can take some time for us to diagnose, replicate and then fix an issue.

If you can send me a Ticket ID on this then I will check it first before the queue. You can mail me your Ticket IDs to varun AT kayako.com

Regards,

Varun Shoor

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wgsnet Offline New Member Posts: 9 Join Date: Jan 2006	19-01-2006, 01:00 AM We had this happen too when changing a DEPT when posting a reply and clicking SEND.

erikcw Offline New Member Posts: 10 Join Date: Dec 2005	19-01-2006, 01:28 AM We changed the users department settings in /admin/ and that fixed it!

willp2 Offline New Member Posts: 14 Join Date: Oct 2005	23-08-2006, 04:01 PM I am having this same problem. Can anyone elaborate on how this was fixed? The tickets are there under the user, but we cannot open the tickets.

willp2 Offline New Member Posts: 14 Join Date: Oct 2005	24-08-2006, 12:16 AM Submitted a support ticket on this yesterday, nothing yet. Any help from anyone here would be great.