Tickets are not being creating when submit through email

[jtso]

New tickets are not being created when being sent through email. Mail is being received by esupport and being pulled from IMAP.

Getting mail parser errors stating

Cannot create ticket, 'From' is empty (08 Aug 2006 05:39 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 05:32 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 05:01 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 04:58 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 04:56 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 04:52 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 04:49 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 04:39 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 04:34 PM)

Cannot create ticket, 'From' is empty (08 Aug 2006 04:21 PM)


I think my pop3function.php is incorrect. Some please verify.



<?php
//###########################
// eSupport - By Kayako Web Solutions
//
// Copyright (c) 2001-2003 Kayako Web Solutions
// Unauthorized reproduction is not allowed
//==============================
// www.kayako.com
//###########################
if (!function_exists("v")) {
function v($str) {
return $GLOBALS[$str];
}
}


// Enable/Disable debug reports
$debug = "off";
$debugemail = "j";


//#################################################
//# DO NOT CHANGE ANYTHING BELOW THIS POINT
//#################################################

$msgcount = array();
// REQUIRED FILES
require_once v("subd") . "functions.php";
require_once v("subd") . "error.php";
require_once v("subd") . "smarty/Smarty.class.php";
require_once v("subd") . "config.php";
require_once v("subd") . "database/db_core.php";
require_once v("subd") . "functions.php";
require_once v("subd") . "template/template.php";
require_once v("subd") . "registry/registryclass.php";
require_once v("subd") . "registry/settingsclass.php";
require_once v("subd") . 'decodeMail.php';
require_once v("subd") . "htmlMimeMail.php";
require_once v("subd") . "ticketcore.php";

$debuginfo .= "Declaring classes\n";
$ticketcore = new TicketCore;
$dbCore = new dbCore;
$registry = new Registry;
$template = new Smarty;
$templatedata = new TemplateData;
$settings = new Settings;
$mail = new htmlMimeMail();
//====================
// Update charset information
//====================
$mail->build_params['html_encoding'] = $html_encoding;
$mail->build_params['text_encoding'] = $text_encoding;
$mail->build_params['html_charset'] = $html_charset;
$mail->build_params['text_charset'] = $text_charset;
$mail->build_params['head_charset'] = $head_charset;
//====================

if ($imapsizelimit == "") {
$imapsizelimit = 2;
}

$dbCore->query("select * from asEmailHandler where method = 'imap' order by id asc");
while ($dbCore->next_record()) {
$department = $dbCore->Record["department"];
$depid = $dbCore->Record["depid"];
$mbox = imap_open("{". $dbCore->Record["host"] ."/imap/notls}INBOX", $dbCore->Record["username"], $dbCore->Record["pass"]);
if ($mbox) {
$rejected = 0;
$accepted = 0;
$totalmsg = imap_num_msg($mbox);
for ($i=1;$i<=$totalmsg;$i++) {
$structd = imap_fetchstructure($mbox, $i, FT_UID);
$db = $structd->bytes;
$kb = $db/1024;
$mb = $kb/1024;
if ($mb > $imapsizelimit) {
// reject message and add to parser log.
$rejected++;
parserlog(2,"Message Rejected by Parser as Mail Size Limit Reached (MSGID: $i)", "No Data was Fetched");
} else {
$accepted++;
$GLOBALS['decodeMail_output'] = new stdClass;
$GLOBALS['decodeMail_inRelated'] = false;
$ticketcore = new TicketCore;
$headers11 = imap_fetchheader($mbox, $i, FT_UID);
$headers = explode("\n",str_replace("\r\n","\n",$headers11));
$message11 = imap_body($mbox, $i, FT_UID);
$mess22 = explode("\n",str_replace("\r\n","\n",$message11));
if (count($mess22) == 0) {
$mess22[] = $message11;
}
$fetchtype = "imap";
$data = str_replace("\r\n","\n",$headers11.$message11);
$ticketcore->processBody($headers, $mess22, $depid,$department, $headers11, $message11, str_replace("\r\n","\n",$headers11.$message11));
imap_delete($mbox, $i);
}
}
imap_expunge($mbox);
imap_close($mbox);
}
}
echo "$totalmsg Total Messages<br>Rejected Messages: $rejected<br>Accepted Messages: $accepted";

if ($debug == "on") {
mail($debugemail, "Debug Info Request: ".date("d M Y h:i:s",time()), $debuginfo);
}
?>