Tickets not showing up in staff cp?

[thomaswhiteeagle]

Ok I am a newbie and was having a problem with my tickets not showing up in the staff control panel when I logged in. I knew there were tickets because I went over to the help desk and wrote them myself in testing my hosted software.
I am also admin so you would think by default I can see everything.
Well I searched over 500 posts on this forum related to tickets and my answer was not found anywhere I looked.
Finally I figured it out for myself.
So here is the answer just in case you are new like me and having the same problem.
First go to the admin cp.
click on staff>>manage teams
You should see administrator and staff. Click on administrator.
hold the shift key and highlight all of the departments. Punch the update button.
Go back to staff>>manage staff
edit yourself
check the box yes for use group departments or hold shift key and select departments wanted to view.
Punch the update staff button.
Now you can see your tickets as well as manage all of the departments.
If you don't have any deparments well I suppose this isn't an issue yet.

On another note I read alot about poor support response and all.
Well, I did a lot of research before I came to this program and I run a pretty hefty business which at some point is going to rely on this type of service.
I don't know if the support reposnse is bad or not the one issue I had awhile back my ticket was handled quickly. But, from what I have observed in my opinion this is some of the best software available for the price and well you can't have everything or maybe you can but you would pay alot morte for it and as a small business I cannot afford to pay thousands so I think this software is the best for the money and maybe we can figure out how to support ourselves.

[Digital Mayhem]

Kayako support response have improved alot as Kayako has opened new office and hired alot more staff. So now most tickets are answered in within 1 day.. Other tickets such as Bug Reports may take longer due to investigation.

[duplex]

I have tried the above directions with no luck!

When logged into admin cp - in the top set of tabs I have:
Home | Staff | Departments

but...When logged into staff cp - in the top set of tabs I have:
Home | Tickets | Teamwork | Knowledgebase | Downloads | Troubleshooter | News | Users

How do i turn on all the tabs for Admin and turn off some for Staff??

[supportskins]

Assuming you are using eSupport, the tabs you see are absolutely the ones displayed by the software. While the Admin CP is for software configuration, the Staff CP is for using the software -- answering/creating tickets, inserting/editing/managing downloads, troubleshooters and kb sections.

[Hermelin]

In other terms, no other choice for Admins than to have two tools.

As for staff, visibility of Tickets, Teamwork, Knowledgebase, Downloads, Troubleshooter, News, Users can be configured through a staff team.

Anne