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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Feb 2008 | Tickets of other staff members -
14-02-2008, 01:48 PM
Is it possible to see tickets of other staff members? Or do you see just your own? |
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(#2)
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| Senior Member  Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India |
14-02-2008, 03:00 PM
You need to change the View Type in the Staff CP from "Default" to "All Tickets". That will allow you to see tickets from other staff users in the department you are assigned to. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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