Tickets --> Tasks

nihkiruks · **Tickets --> Tasks -** 11-08-2005, 05:01 AM

Hi everybody.

It could be a good idea to have a functionality to create tasks from tickets. For example:

We have few Customer Support representative who works on tickets/chats and 7 tech guys who actually fix problems. Everything works fine when requests are small and simple, but for complex requests we have to have an option to work with tickets for a few days, and it could get lost 'coz we're getting few hundreeds tickets per day.

So, I'm thinking about adding the functionality to assign a ticket as a task to the whole tech group or personally to techs on duty.

What you think?

cgoleman · 25-01-2006, 05:32 AM

I too would like to see this enhancement and even more enhancements that integrate the ticket and teamwork modules.

navynasa · **I think so too -** 17-05-2006, 05:00 PM

I can't help but notice that no one answered this one.

When I first began searching, I thought I would find a way to connect tickets to tasks. This seems like a basic function that many other helpdesk systems have. After reading posts like this one I realize they are 2 different products that never meet.

Is this being researched for future versions?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Tickets Filters -> No tickets found -> Don't show any tickets	eiden	Will Implement (V4)	6	20-08-2008 11:16 AM
Custom Fields Staff CP > Tickets > Manage Tickets > Edit > Link With Custom Field Group	PeteV	Will Implement (V3)	1	06-08-2008 04:59 PM
SLAs -> Escalations -> Choose owner for rules	Jamie Edwards	Now Implemented (V4)	2	31-01-2008 12:37 PM
Tickets > Mass Actions > Better label interface for mass action menu	PeteV	Will Implement (V4)	2	10-12-2007 12:11 PM
Tickets Tickets > Mass print and export options	PeteV	Feature Requests	0	16-08-2007 10:39 PM

cgoleman Offline New Member Posts: 3 Join Date: Oct 2005	25-01-2006, 05:32 AM I too would like to see this enhancement and even more enhancements that integrate the ticket and teamwork modules.

navynasa Offline New Member Posts: 1 Join Date: May 2006 Location: Chesapeake, VA	I think so too - 17-05-2006, 05:00 PM I can't help but notice that no one answered this one. When I first began searching, I thought I would find a way to connect tickets to tasks. This seems like a basic function that many other helpdesk systems have. After reading posts like this one I realize they are 2 different products that never meet. Is this being researched for future versions?