Time and Date

kippi · **Time and Date -** 23-07-2008, 08:08 PM

Hey

I am having a problem with the time and date, my server has the correct date and time and right time zone. I have set esupport with the correct time zone. The time on the helpdesk when logging calls/replying to calls etc is always an hour out.

I have done a simple php script to show the time and date on the server and that is giving the correct time.

Please can someone help.

Many Thanks

supportskins · 23-07-2008, 08:10 PM

Are you on daylight saving?

kippi · 23-07-2008, 08:25 PM

Tired it with it on and off.

***John Haugeland*** · 23-07-2008, 10:37 PM

There is a known defect with timezone interpretation in 3.20.* (resolved in the 3.30 developer's repo) which can cause a helpdesk to be an hour off of correct time, disregarding the server and the application's time zone settings. I believe you are experiencing this defect. Please take a look at defect 512 to confirm.

Kayako Bug Tracker - Viewing Issue #512 - Timezone Settings / Daylight Savings

If that's the problem you're experiencing, upgrading to next-stable should resolve it.

kippi · 23-07-2008, 10:45 PM

yeah thats the one,

There must a line that I can change in the source? as there is no time set for 3.20.03 or did you say this is fixed in the latest stable version?

Thanks

***John Haugeland*** · 23-07-2008, 11:04 PM

There isn't a line you can replace; the fix was complex and pervasive. This is only fixed in the developer's repository. The fix will become available to you with the release of 3.30.00, sir.

kippi · 23-07-2008, 11:09 PM

Ah ok, was worth asking.

Thanks for your help and very quick replies!

Thanks

***John Haugeland*** · 24-07-2008, 12:11 AM

Sure enough.

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supportskins Offline Senior Member Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India	23-07-2008, 08:10 PM Are you on daylight saving? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

kippi Offline New Member Posts: 8 Join Date: Nov 2006	23-07-2008, 08:25 PM Tired it with it on and off.

kippi Offline New Member Posts: 8 Join Date: Nov 2006	23-07-2008, 10:45 PM yeah thats the one, There must a line that I can change in the source? as there is no time set for 3.20.03 or did you say this is fixed in the latest stable version? Thanks

kippi Offline New Member Posts: 8 Join Date: Nov 2006	23-07-2008, 11:09 PM Ah ok, was worth asking. Thanks for your help and very quick replies! Thanks

*John Haugeland* Offline Developer Posts: 681 Join Date: Dec 2007 Location: Idaho	24-07-2008, 12:11 AM Sure enough. John Haugeland (john.haugeland ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.