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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 1 Join Date: Jun 2006 | Time-Sensitive Auto-Respnder? -
15-06-2006, 08:20 AM
Hi there - I have a 'new user' question for everyone: Is there a way to have the auto-repsonder in Kayako reply with one type of message AFTER hours and a different message DURING business hours? I would like to leverage the auto-responder to confirm/remind clients/sales leads of our communication SLA whenever they send us non-support emails (particularly to billing@ and sales@). We are using Version 2 currently. Thanks in advance - great product! Adam Lawson CalHost Communications http://www.calhost.com http://www.mycalhost.com |
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