Time in Work Summary and Ticket Due time in ver 3

[rgvodden]

I didn't see a recent forum post on this here, but I saw an old one (2005) that referred to a problem where certain modules do not follow the timezone, but rather stick to GMT. For example, SLAs do not follow timezones (http://bugs.kayako.net/?do=details&id=1457)

Has anyone found a way around this one? I need to use SLAs and Work Reports, but since most of my tickets are due in 4-8 hours and I am in GMT-8 it turns these into 12-16 hours...

-G

[rgvodden]

Is this issue a problem for you?

If you want to escalate this bug at Kayako, the only way to do so is to complain about thie issue. Go to http://support.kayako.net/index.php and open your own support ticket and make sure you quote: "http://bugs.kayako.net/?do=details&id=1457"

Unless my clients tell me that an issue is bothering them, your developers do not assign it a very high priority... As soon as a number of clients complain, we bump it up the list.

Come on - jump on the band wagon.... you know you want to.