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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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| New Member Posts: 3 Join Date: Sep 2006 | Timeout problems -
10-09-2006, 09:40 AM
Hello, I have the supportsuite installed on a Windows 2003 server. I'm having troubles with e-mails sent to the server which are larger than, let's say, 1MB. The e-mail parser on the support suite suppose to fetch them. I think this is due to a timeout option set at one of the files. Everything work as long as the e-mail is small. If not, I have to manually log into the mail server and delete the file myself. Thanks, Tamir. |
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