Timestamps for Tickets are borked

GoneShootin · **Timestamps for Tickets are borked -** 25-08-2008, 11:30 AM

Hi

All timestampts for tickets and responses are an hour behind. I've set all relevant time settings in Kayako to GMT in both user preferences and admin, yet the times remain incorrect.

Help!

craigbrass · 25-08-2008, 11:47 AM

If your in the UK, try setting it to The Europe / London setting instead.

GoneShootin · 25-08-2008, 03:38 PM

In fairness I'm in GMT zone, so GTM should work no?

**Jamie Edwards** · 25-08-2008, 03:45 PM

Hi there,

Are you in the UK?

supportskins · 25-08-2008, 03:52 PM

GMT should have worked or else try Europe/London. See if that fixes the issue.

craigbrass · 25-08-2008, 04:40 PM

This is a very bad misconception. From end of October to the end of March, we (UK) are GMT (Greenwich Mean Time) but from end of March to end of October, we are BST (British Summer Time).

Because of the above, you need to select London so it takes daylight savings into account.

supportskins · 25-08-2008, 04:56 PM

Quote:

This is a very bad misconception. From end of October to the end of March, we (UK) are GMT (Greenwich Mean Time) but from end of March to end of October, we are BST (British Summer Time).

Interesting. Really had no clue about it.

craigbrass · 25-08-2008, 05:16 PM

Yea, it is one of the reasons I said the tick box for daylight savings should be removed as it is not needed anymore.

GoneShootin · 27-08-2008, 08:31 AM

Quote:

Originally Posted by craigbrass

This is a very bad misconception. From end of October to the end of March, we (UK) are GMT (Greenwich Mean Time) but from end of March to end of October, we are BST (British Summer Time).

Because of the above, you need to select London so it takes daylight savings into account.

Really? CONFUSING!

I'm in Ireland. Just west of the GMT line ya know!

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Timestamps in live chat	Dr Yang	Feature Requests	10	04-09-2008 04:01 PM

GoneShootin Offline Member Posts: 268 Join Date: Jan 2008	Timestamps for Tickets are borked - 25-08-2008, 11:30 AM Hi All timestampts for tickets and responses are an hour behind. I've set all relevant time settings in Kayako to GMT in both user preferences and admin, yet the times remain incorrect. Help! LinkedIn

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	25-08-2008, 11:47 AM If your in the UK, try setting it to The Europe / London setting instead. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

GoneShootin Offline Member Posts: 268 Join Date: Jan 2008	25-08-2008, 03:38 PM In fairness I'm in GMT zone, so GTM should work no? LinkedIn

Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	25-08-2008, 03:45 PM Hi there, Are you in the UK? Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	25-08-2008, 03:52 PM GMT should have worked or else try Europe/London. See if that fixes the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	25-08-2008, 05:16 PM Yea, it is one of the reasons I said the tick box for daylight savings should be removed as it is not needed anymore. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako