Timestamps for Tickets are borked

GoneShootin · **Timestamps for Tickets are borked -** 25-08-2008, 11:30 AM

Hi

All timestampts for tickets and responses are an hour behind. I've set all relevant time settings in Kayako to GMT in both user preferences and admin, yet the times remain incorrect.

Help!

craigbrass · 25-08-2008, 11:47 AM

If your in the UK, try setting it to The Europe / London setting instead.

GoneShootin · 25-08-2008, 03:38 PM

In fairness I'm in GMT zone, so GTM should work no?

**Jamie Edwards** · 25-08-2008, 03:45 PM

Hi there,

Are you in the UK?

supportskins · 25-08-2008, 03:52 PM

GMT should have worked or else try Europe/London. See if that fixes the issue.

craigbrass · 25-08-2008, 04:40 PM

This is a very bad misconception. From end of October to the end of March, we (UK) are GMT (Greenwich Mean Time) but from end of March to end of October, we are BST (British Summer Time).

Because of the above, you need to select London so it takes daylight savings into account.

supportskins · 25-08-2008, 04:56 PM

Quote:

This is a very bad misconception. From end of October to the end of March, we (UK) are GMT (Greenwich Mean Time) but from end of March to end of October, we are BST (British Summer Time).

Interesting. Really had no clue about it.

craigbrass · 25-08-2008, 05:16 PM

Yea, it is one of the reasons I said the tick box for daylight savings should be removed as it is not needed anymore.

GoneShootin · 27-08-2008, 08:31 AM

Quote:

Originally Posted by craigbrass

This is a very bad misconception. From end of October to the end of March, we (UK) are GMT (Greenwich Mean Time) but from end of March to end of October, we are BST (British Summer Time).

Because of the above, you need to select London so it takes daylight savings into account.

Really? CONFUSING!

I'm in Ireland. Just west of the GMT line ya know!

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GoneShootin Offline Member Posts: 270 Join Date: Jan 2008	Timestamps for Tickets are borked - 25-08-2008, 11:30 AM Hi All timestampts for tickets and responses are an hour behind. I've set all relevant time settings in Kayako to GMT in both user preferences and admin, yet the times remain incorrect. Help! LinkedIn

craigbrass Offline Senior Member Posts: 6,755 Join Date: Jun 2005 Location: Cumbria, UK	25-08-2008, 11:47 AM If your in the UK, try setting it to The Europe / London setting instead. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

GoneShootin Offline Member Posts: 270 Join Date: Jan 2008	25-08-2008, 03:38 PM In fairness I'm in GMT zone, so GTM should work no? LinkedIn

Jamie Edwards Offline Operations Manager Posts: 6,270 Join Date: Jan 2006 Location: England, UK	25-08-2008, 03:45 PM Hi there, Are you in the UK? Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Submit support tickets via the members area Submit sales queries either via live chat or via e-mail @kayako on Twitter! Version 4 FAQs What's new in SWIFT4

supportskins Offline Senior Member Posts: 4,529 Join Date: Aug 2006 Location: Mumbai, India	25-08-2008, 03:52 PM GMT should have worked or else try Europe/London. See if that fixes the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 6,755 Join Date: Jun 2005 Location: Cumbria, UK	25-08-2008, 05:16 PM Yea, it is one of the reasons I said the tick box for daylight savings should be removed as it is not needed anymore. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako