Trace routes sent it get cut off

eger · **Trace routes sent it get cut off -** 15-08-2007, 07:32 PM

I have a strange problem and i'm not sure what is causing it. When a customer of ours sends a ticket containing a traceroute it gets cut off in the SupportSuite. Here is an example traceroute:

Code:

Tracing route to munged.munged.com [66.220.3.61]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    27 ms     8 ms     *     ge-1-6-ur03.pinole.ca.sfba.comcast.net [68.86.24
8.53]
  4     *       21 ms     *     te-8-1-ur01.pinole.ca.sfba.comcast.net [68.87.19
2.97]
  5    11 ms     9 ms    28 ms  68.86.90.166
  6    16 ms    18 ms    12 ms  68.86.90.165
  7    26 ms    13 ms    11 ms  64.215.30.201
  8     *        *        *     Request timed out.
  9    19 ms    16 ms    11 ms  Hurrican-Electric-LLC.TenGigabitEthernet1-4.ar2.
SJC2.gblx.net [64.214.174.246]
 10    13 ms    14 ms    12 ms  gige-g12-1-0.gsr12416.sjc2.he.net [72.52.81.182]

 11     *        *        *     Request timed out.

The result ends up like this in SupportSuite:

Code:

Tracing route to munged.munged.com [66.220.3.61]
over a maximum of 30 hops:

1 1 ms

Any ideas what is causing this? A setting I have setup incorrectly?

craigbrass · 15-08-2007, 08:22 PM

Looks like the "<" is doing it but I have no idea why. I tried it on my install and it works fine. Are you on 3.11.01?

craigbrass · 15-08-2007, 08:28 PM

Oh actually wait. It is doing it for me too. Notification email shows it right but the ticket in staff and user view shows wrong. Bug me things. Submit it at http://bugs.kayako.net

**Jamie Edwards** · 08:36 PM

It is mistaking <1 as a HTML tag. I have submitted this as a bug. http://bugs.kayako.com/index.php?cmd=view&id=258

Thank you for reporting it.

eger · 15-08-2007, 08:39 PM

I thought it could be mistaking it as HTML. But "<1" is not in my allowed tags... so shouldn't it have been ignored?

**Jamie Edwards** · 15-08-2007, 08:56 PM

If it was in your allowed tags, it would have then been ignored because it would have been "allowed" through.

eger · 15-08-2007, 09:04 PM

I thought the allowed tags was to determine what tags are parsed as HTML and what tags are just sent as plaintext. Wouldn't the allowed tags mean 'allowed to be HTML' so the tags not in the list would just be displayed as text like "<THESE><are></Tags>" ?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

LinkBacks (?) LinkBack to this Thread: http://forums.kayako.com/f56/trace-routes-sent-get-cut-off-13305/
Posted By	For	Type	Date
Kayako Bug Tracker - Viewing Issue #258 - Strip Tags -> Tag match error	This thread	Refback	26-02-2008 03:58 AM

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Forwarding emails get cut off	kbuska	SupportSuite, eSupport and LiveResponse	8	31-03-2006 09:42 AM

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-08-2007, 08:22 PM Looks like the "<" is doing it but I have no idea why. I tried it on my install and it works fine. Are you on 3.11.01? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	15-08-2007, 08:28 PM Oh actually wait. It is doing it for me too. Notification email shows it right but the ticket in staff and user view shows wrong. Bug me things. Submit it at http://bugs.kayako.net Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

eger Offline Member Posts: 116 Join Date: Jul 2004	15-08-2007, 08:39 PM I thought it could be mistaking it as HTML. But "<1" is not in my allowed tags... so shouldn't it have been ignored?

eger Offline Member Posts: 116 Join Date: Jul 2004	15-08-2007, 09:04 PM I thought the allowed tags was to determine what tags are parsed as HTML and what tags are just sent as plaintext. Wouldn't the allowed tags mean 'allowed to be HTML' so the tags not in the list would just be displayed as text like "<THESE><are></Tags>" ?