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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 1 Join Date: Mar 2008 | Tracking Time Worked in a Ticket -
13-03-2008, 07:12 PM
I have inherited the administration of SupportSuite at my company. As such I am not knowledgeable with the setup of this program, so please make any responses as dumbed down as possible. I have been asked to see if there is a way to start a timer when a new ticket is started, post reply started and/or add notes is started. This is so that we can track the amount of time each ticket is taking up. |
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(#2)
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| Member  Posts: 159 Join Date: Feb 2008 |
13-03-2008, 07:28 PM
There is a time/date stamp for each of the tickets and their related posts. Also the Audit option shows all actions and their related times |
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(#3)
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| Member Posts: 526 Join Date: Mar 2008 |
04-04-2008, 01:10 PM
in microsoft outlook if you notice there is something call journal It has a timer which starts as soon as you start journal a very good future if tickets had this |
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| ticket, tracking, worked |
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