Troubleshooter size problem (import/export)

[GunniToll]

Hi there,

I use the troubleshooter function in Kayako for our customers as a "multi-step wizard" to select the appropriate product set for their needs. Due to the fact that they have to give a lot of information (each in a different step) to narrow down the product they need, the troubleshooter has been extensively filled with data and at the end has reached a considerable size (ca 3000 entries).
I now wanted to export the troubleshooter data via xml-export, change the text to english in a xml-editor via search&replace (for our english speaking customers) and re-import the file to kayako.

Problem with testing the import - the process stopps with the following error message:

Fatal error: Allowed memory size of 83886080 bytes exhausted (tried to allocate 35 bytes) in /www/htdocs/v093357/support/includes/functions_xml.php on line 80

This error ocurred after I increased the memory_limit value in PHP to 80M. Increasing it to a higher value has no effect but that the script just stops doing whatever its doing and showing a blank kayako login screen.

Has anybody experiences with large troubleshooter sections and importing/exporting them? Is there maybe a fixed functions_xml.php in a later version (I'm currently using v.32 of the eSupport suite) ?

Any other ideas what I can do to reimport the english-version or how the problem can be solved? I think the code isn't optimized for larger XML-files (my one is 5,6 Mbyte).

Any help appreciated ...