Trying to upload file for downloads section

Siora · **Trying to upload file for downloads section -** 10-05-2007, 12:10 AM

I'm trying to upload the IE7 installer to my downloads section so that users can download it from support suite. However, when I try to upload it via Staff CP it takes about 2min, then it redirects to the dashboard and nothing uploads. I tried to upload a smaller file and it worked. Is it because the installer is 15MB? I can't see where there is a size restriction. Anyone know why this is happening?

supportskins · 10-05-2007, 07:49 AM

Check your server error_log for any reported errors.

craigbrass · 10-05-2007, 08:09 AM

It will most likely be because the upload_max_filesize in php.ini is set to a figure lower than the file you are trying to upload. You would need to change this and restart the webserver to get it to work with larger files.

If you are on shared hosting, speak to your web host about it.

richm · 10-05-2007, 01:25 PM

fyi...

If you are on windoze, and are using application pools in IIS, you should be able to just "recycle" the application pool for eSupport to have the changes to php.ini recognized.

Cheers,

Rich

Siora · 01:41 PM

Ummmm...where would I find this to try this. I'm using XP.

I think you are referring to the server correct? If thats the case I have to get the server guys to try this.

richm · 10-05-2007, 01:44 PM

Hi Siora,

Yes it's on the server. Start|run|inetmgr which launches IIS, then the application pools section. (Assuming they setup eSupport to use application pools) If eSupport is the only thing on the server, then it's the "DefaultAppPool" otherwise, they would have to have setup a unique application pool for eSupport.

Cheers,

Rich

Cheers,

Rich

Siora · 10-05-2007, 02:16 PM

Quote:

Originally Posted by rixm

Hi Siora,

Yes it's on the server. Start|run|inetmgr which launches IIS, then the application pools section. (Assuming they setup eSupport to use application pools) If eSupport is the only thing on the server, then it's the "DefaultAppPool" otherwise, they would have to have setup a unique application pool for eSupport.

Cheers,

Rich

Cheers,

Rich

I'll keep this in mind when I speak to them.

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supportskins Offline Senior Member Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India	10-05-2007, 07:49 AM Check your server error_log for any reported errors. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Siora Online Member Posts: 1,308 Join Date: Apr 2007 Location: Toronto Canada	10-05-2007, 01:33 PM Ummmm...where would I find this to try this. I'm using XP. I think you are referring to the server correct? If thats the case I have to get the server guys to try this. Last edited by Siora; 10-05-2007 at 01:41 PM.