Turn off News feature in Ticket Submissions

eugenevdm · **Turn off News feature in Ticket Submissions -** 15-06-2006, 09:33 AM

Hi,

I would like to know where is the setting to turn off the automatic news that comes in every time my customer submits a ticket. Basically Kayako send the customer a list of news articles every time a ticket is submitted and I want to turn this off. Does anyone know where to find the setting?

kind regards,
Eugene

eiden · 15-06-2006, 10:41 AM

There are two ways of doing this:

1. Remove the code from the autoresponder template
2. AdminCP -> Tickets -> Mail Settings

Set the option "Send Latest News in Auto Responder Message" to "No"

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eugenevdm Offline New Member Posts: 21 Join Date: Mar 2005	Turn off News feature in Ticket Submissions - 15-06-2006, 09:33 AM Hi, I would like to know where is the setting to turn off the automatic news that comes in every time my customer submits a ticket. Basically Kayako send the customer a list of news articles every time a ticket is submitted and I want to turn this off. Does anyone know where to find the setting? kind regards, Eugene

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	15-06-2006, 10:41 AM There are two ways of doing this: 1. Remove the code from the autoresponder template 2. AdminCP -> Tickets -> Mail Settings Set the option "Send Latest News in Auto Responder Message" to "No"