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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 26 Join Date: Oct 2004 | two departments/templates but I want one news source -
08-02-2008, 08:37 PM
Hi, I created two departments/templategroups and that looks good. Now I want to add news. But the thing is that the news is for both templategroups and not just for one. So I want to each newsitem to appear in both templategroups. That is possible isn't it (I hope)? But I can only selecte one templategroup per newsitem. I hope I am missing something... regards, Michel. |
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(#2)
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| Senior Member  Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India |
09-02-2008, 10:42 AM
No, this is not possible at the moment. The current version will only allow you to add news articles per template and will not allow you to assign to multiple templates as its possible for KB or Downloads section. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member Posts: 26 Join Date: Oct 2004 |
10-02-2008, 09:09 PM
Too bad... I have this own-written news-system now, I think I keep on using that in my backoffice for adding newsitems and make an API to add/copy them to the corresponding templategroups. That should work I guess and I trust that in the nearby future newsitems will work like the FAQ items  |
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(#4)
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| Senior Member Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India |
11-02-2008, 04:51 AM
I suppose they would be adding it. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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