Unable to deliver the chat message. The chat session has either ended or expired

lio

I've upgrated supportsuite to the 3_10_02-stable-zendopen version from 3_04, now liveresponse doesn't work at all. each time i try type something in the chat box i get the follow message: Unable to deliver the chat message. The chat session has either ended or expired.
anybody knows what's wrong?

craigbrass · 12-06-2007, 08:17 AM

Try downloading http://hotfix.kayako.com/winapp/Kaya...E-3.1.1.33.exe and installing this on your machine (latest version of the WinApp). Post back if this doesn't work.

lio · 12-06-2007, 08:56 AM

Thank you Graig
I've installed that fix but it's the same.
About Winapp (do you mean I have to change the index.php file in the winapp folder on the script) where i can found the latest version?...

craigbrass · 12-06-2007, 09:55 AM

No, I mean http://hotfix.kayako.com/winapp/Kaya...E-3.1.1.33.exe is the windows application you use for chatting to your users. You need to download this to a windows machine and run it to install.

lio · 12-06-2007, 09:57 AM

Yes i did, but didn't work i get the same message..

craigbrass · 12-06-2007, 10:09 AM

Hmm. Are you able to try the WinApp latest version linked to on another machine?

supportskins · 12-06-2007, 10:11 AM

I suppose you should think about creating a support ticket with Kayako

lio · 12-06-2007, 10:37 AM

I've already tried, it doesn't work..
with the older version it was fine..
If you have something else to try let me know.. thanks again!

**Jamie Edwards** · 12-06-2007, 12:33 PM

Please submit a support ticket about this

Mahesh Slaria · 13-06-2007, 11:38 AM

Hi,

Quote:

Originally Posted by lio

I've upgrated supportsuite to the 3_10_02-stable-zendopen version from 3_04, now liveresponse doesn't work at all. each time i try type something in the chat box i get the follow message: Unable to deliver the chat message. The chat session has either ended or expired.
anybody knows what's wrong?

This error is occurred due to old tpl file "winappchatcontentframe.tpl". If you replace this file with bundled "themes/admin_default/winappchatcontentframe.tpl" file then this will fix error.

I recommend to use bundled themes folder always.

Thanks,

dmz · 26-06-2007, 07:20 PM

Quote:

Originally Posted by Mahesh Slaria

Hi,

This error is occurred due to old tpl file "winappchatcontentframe.tpl". If you replace this file with bundled "themes/admin_default/winappchatcontentframe.tpl" file then this will fix error.

I recommend to use bundled themes folder always.

Thanks,

I am having the exact same problem. I only see one winappchatcontentframe.tpl and htat already is in the tehemes/admin_default directory.

Things worked great before the upgrade. I've seen several posts on this so far and all request support ticket be created. Any solutions found yet?

David

craigbrass · 26-06-2007, 08:00 PM

Try uploading the file from the latest CVS release.

dmz · 26-06-2007, 09:50 PM

Quote:

Originally Posted by craigbrass

Try uploading the file from the latest CVS release.

That worked! Thanks.

For those who also run into this, I solved it by:
1) Admin -> Templates -> Restore Templates (back up if you've modified

2) Copied over the template specified above

David

craigbrass · 27-06-2007, 08:36 AM

Your welcome David!

nibb · 13-12-2007, 03:38 PM

Same problema except i did all of those steps. 3 weeks now with the problem and somtimes the session just expires

If started after upgrading.

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craigbrass Offline Senior Member Posts: 5,245 Join Date: Jun 2005 Location: Cumbria, UK	12-06-2007, 08:17 AM Try downloading http://hotfix.kayako.com/winapp/Kaya...E-3.1.1.33.exe and installing this on your machine (latest version of the WinApp). Post back if this doesn't work. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

lio Offline New Member Posts: 4 Join Date: Nov 2006	12-06-2007, 08:56 AM Thank you Graig I've installed that fix but it's the same. About Winapp (do you mean I have to change the index.php file in the winapp folder on the script) where i can found the latest version?... L. Nocifora http://helpdesk.xdevel.com

craigbrass Offline Senior Member Posts: 5,245 Join Date: Jun 2005 Location: Cumbria, UK	12-06-2007, 09:55 AM No, I mean http://hotfix.kayako.com/winapp/Kaya...E-3.1.1.33.exe is the windows application you use for chatting to your users. You need to download this to a windows machine and run it to install. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

lio Offline New Member Posts: 4 Join Date: Nov 2006	12-06-2007, 09:57 AM Yes i did, but didn't work i get the same message.. L. Nocifora http://helpdesk.xdevel.com

craigbrass Offline Senior Member Posts: 5,245 Join Date: Jun 2005 Location: Cumbria, UK	12-06-2007, 10:09 AM Hmm. Are you able to try the WinApp latest version linked to on another machine? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Online Senior Member Posts: 3,495 Join Date: Aug 2006 Location: Mumbai, India	12-06-2007, 10:11 AM I suppose you should think about creating a support ticket with Kayako Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

lio Offline New Member Posts: 4 Join Date: Nov 2006	12-06-2007, 10:37 AM I've already tried, it doesn't work.. with the older version it was fine.. If you have something else to try let me know.. thanks again! L. Nocifora http://helpdesk.xdevel.com

craigbrass Offline Senior Member Posts: 5,245 Join Date: Jun 2005 Location: Cumbria, UK	26-06-2007, 08:00 PM Try uploading the file from the latest CVS release. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,245 Join Date: Jun 2005 Location: Cumbria, UK	27-06-2007, 08:36 AM Your welcome David! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

nibb Offline Member Posts: 87 Join Date: Feb 2007	13-12-2007, 03:38 PM Same problema except i did all of those steps. 3 weeks now with the problem and somtimes the session just expires If started after upgrading.