Undefined menu items in Staff CP

Doug I. · **Undefined menu items in Staff CP -** 29-03-2006, 05:26 PM

This particular issue I thought was resolved a long time ago.
However, I have experienced it again in 3.00.80.

From the Staff CP, as one clicks on the menu items LiveSupport, Teamwork, and Users, the sub-menu items below say 'undefined' and no further menu options appear.

The workaround to fix it is to go to the Admin Control Panel... Settings... LiveSupport... and then just press the update button. Do the same for Settings... Teamwork... This trick seems to correct the menu problems.

Hope this helps.

tonila · **Thanks This was very helpful -** 08-05-2006, 06:56 AM

I tried to solve this for two days and now I finaly found answer from this forum.

ServerTweak.com · 15-11-2006, 11:58 AM

humm, i'm having the same problem now

Racked Hosting · 15-11-2006, 02:26 PM

Did you try empting your cache? If you still face a problem, just disable a module and re-enable it..

supportskins · 15-11-2006, 03:41 PM

Disable javascript for themes under General Settings, that will fix the issue as well:
Admin CP > Settings > General > Enable Javascript Cache for Theme Items
Change it to No and clear your browser cache. That will fix the issue.

threeyears · 15-11-2006, 06:33 PM

Do: Admin CP > Settings > LiveSupport > Update

Do this for each of the ones giving you undefined, and it will refresh the cached javascript.

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tonila Offline New Member Posts: 8 Join Date: Apr 2006	Thanks This was very helpful - 08-05-2006, 06:56 AM I tried to solve this for two days and now I finaly found answer from this forum.

ServerTweak.com Offline Member Posts: 38 Join Date: Mar 2006	15-11-2006, 11:58 AM humm, i'm having the same problem now ServerTweak Networks, LLC ServerTweak.com ServerTweak.com: Premium Services, Powered by Customers. Fremont & Los Angeles Locations \| RAID 10 Dedicated Servers \| Colocation \| IP Transit \| 1/4 - Full Cab & Cages sales

Racked Hosting Offline Member Posts: 346 Join Date: Mar 2006 Location: Manipal	15-11-2006, 02:26 PM Did you try empting your cache? If you still face a problem, just disable a module and re-enable it.. Swaroop Hegde Director, Racked Hosting LLC

supportskins Offline Senior Member Posts: 3,682 Join Date: Aug 2006 Location: Mumbai, India	15-11-2006, 03:41 PM Disable javascript for themes under General Settings, that will fix the issue as well: Admin CP > Settings > General > Enable Javascript Cache for Theme Items Change it to No and clear your browser cache. That will fix the issue.

threeyears Offline New Member Posts: 10 Join Date: Sep 2006	15-11-2006, 06:33 PM Do: Admin CP > Settings > LiveSupport > Update Do this for each of the ones giving you undefined, and it will refresh the cached javascript.