Undefined News and Users Tabs

tommyquang · **Undefined News and Users Tabs -** 27-06-2008, 11:04 PM

Hello,
Last few weeks, I moved SupportSuite to another new domain/URL.
I install SupportSuite at that new URL, then I import the database for the system. Everything is working just fine, but I got the message "undefined" when click on tab "news" and "users".
Do you have any ideas on how to fix this issue?

Thank you,
Tommy

supportskins · 28-06-2008, 05:19 AM

Try rebuilding your software cache. That should fix the issue.

tommyquang · 30-06-2008, 07:36 AM

Yep, that fixed the issue!
I'm having this last problem. The system is still showing the old name at the title in Support Center. Ex: "Old Company Name - Powered By Kayako SupportSuite"
Do you know how can I change the title to our new name?

BTW, I will need your help on making the skin for our system shortly.

**Jamie Edwards** · 30-06-2008, 09:31 AM

Hi there,

To change the company name, you need to change the company name field for your template group. See the admincp -> Templates -> Manage Groups -> Edit (the one in use, usually the default).

tommyquang · 30-06-2008, 08:37 PM

All issues have been fixed.
Thank you!

Tommy

supportskins · 30-06-2008, 09:41 PM

Good to know

I shall look forward to your email

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tommyquang Offline New Member Posts: 9 Join Date: Jun 2007	Undefined News and Users Tabs - 27-06-2008, 11:04 PM Hello, Last few weeks, I moved SupportSuite to another new domain/URL. I install SupportSuite at that new URL, then I import the database for the system. Everything is working just fine, but I got the message "undefined" when click on tab "news" and "users". Do you have any ideas on how to fix this issue? Thank you, Tommy

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	28-06-2008, 05:19 AM Try rebuilding your software cache. That should fix the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

tommyquang Offline New Member Posts: 9 Join Date: Jun 2007	30-06-2008, 07:36 AM Yep, that fixed the issue! I'm having this last problem. The system is still showing the old name at the title in Support Center. Ex: "Old Company Name - Powered By Kayako SupportSuite" Do you know how can I change the title to our new name? BTW, I will need your help on making the skin for our system shortly.

tommyquang Offline New Member Posts: 9 Join Date: Jun 2007	30-06-2008, 08:37 PM All issues have been fixed. Thank you! Tommy

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	30-06-2008, 09:41 PM Good to know I shall look forward to your email Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/