"undefined" submenu on several staff menu items

Ghazanchyan · **"undefined" submenu on several staff menu items -** 25-04-2008, 07:05 AM

I've logged in as a staff member and some sub-menus, such as Manage User under Users account, are not appearing. In sub-menu place the system returns "undefined" and actually I can't access that section. I've checked the permissions for current user in admin area and all permissions were turned to on. I also tried to login to staff area as admin, and I couldn't access those sections as well. Is it a bug?

craigbrass · 25-04-2008, 08:40 AM

Have you recently done an upgrade? Have you modified any of the files with Kayako?

Try holding Control and pressing F5 which may fix it.

Ghazanchyan · 25-04-2008, 09:40 AM

Yes, I've made a lot of changes, but this sub-menu was working fine after them. Then it suddenly disappeared. How page refresh will help if I see new string labeled "undefined"?
Which file is holding menus and submenus, that I could check it?

Matthew · 25-04-2008, 10:00 AM

Quote:

Originally Posted by Ghazanchyan

Yes, I've made a lot of changes, but this sub-menu was working fine after them. Then it suddenly disappeared. How page refresh will help if I see new string labeled "undefined"?
Which file is holding menus and submenus, that I could check it?

I got this too. Try clearing your Kayako cache from the Admin CP. It fixed it for me, although I've had the same thing happen twice in as many weeks.

Ghazanchyan · 25-04-2008, 12:09 PM

Thanks a lot Matthew, it helped.

Matthew · 25-04-2008, 02:55 PM

Quote:

Originally Posted by Ghazanchyan

Thanks a lot Matthew, it helped.

No problem. I'm not sure yet whether this happens as a result of tweaking code in some way, something to do with my server config, or an actual bug in the code.

We'll see if anyone else gravitates to this issue.

joshuah · 02-05-2008, 04:07 AM

does anyone know the fix for this? I have tried deleting the cache folder directly via ftp and the problem fixes itself for a week or so...

craigbrass · 02-05-2008, 06:27 AM

Contact support (http://members.kayako.net -> "Get Support") as I have not seen such an error before.

joshuah · 02-05-2008, 07:58 AM

have tried this, they just told me to delete the whole cache folder etc...

it fixes it temporarily..

supportskins · 02-05-2008, 09:47 AM

Quote:

have tried this, they just told me to delete the whole cache folder etc...

it fixes it temporarily..

Do you have any cache supporting software installed on your server?

joshuah · 04-05-2008, 11:18 PM

Quote:

Originally Posted by supportskins

Do you have any cache supporting software installed on your server?

None at all...

joshuah · 05-05-2008, 01:36 AM

please see attached file

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craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	25-04-2008, 08:40 AM Have you recently done an upgrade? Have you modified any of the files with Kayako? Try holding Control and pressing F5 which may fix it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Ghazanchyan Offline Member Posts: 30 Join Date: Dec 2007 SupportSuite Yearly Leased License	25-04-2008, 09:40 AM Yes, I've made a lot of changes, but this sub-menu was working fine after them. Then it suddenly disappeared. How page refresh will help if I see new string labeled "undefined"? Which file is holding menus and submenus, that I could check it?

Ghazanchyan Offline Member Posts: 30 Join Date: Dec 2007 SupportSuite Yearly Leased License	25-04-2008, 12:09 PM Thanks a lot Matthew, it helped.

joshuah Offline Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License	02-05-2008, 04:07 AM does anyone know the fix for this? I have tried deleting the cache folder directly via ftp and the problem fixes itself for a week or so...

craigbrass Offline Senior Member Posts: 5,072 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	02-05-2008, 06:27 AM Contact support (http://members.kayako.net -> "Get Support") as I have not seen such an error before. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

joshuah Offline Member Posts: 115 Join Date: Oct 2007 SupportSuite Owned License	02-05-2008, 07:58 AM have tried this, they just told me to delete the whole cache folder etc... it fixes it temporarily..