Unique template group for each Department and to list the same in department list

[sureshkumar.mr]

Hi Friends,
We are using eSupport in our office for various departments. Each department is having a specific requirement.

To meet their various requirements I have individual template group for each department. So each department is assigned with a unique tempate group.

Now I need to list all these departments in the department list in the submit page where user have the option to choose the department.

But this is not possible with the current Kayako version. Each department assigned to a separate Template group needs to be acessed using different URL.

I have edited the Admin CP » Templates » Manage Templates » Dashboard » Templates » submitdepartmentlist and added the radio button for all the departments and their respective id's in HTML.

However when the user selects the department and goes to the next page the default template page is displayed instead of the template group which I have assigned to that department.

How to fix this issue.

Regards,
SURESH KUMAR M R

[jptimone]

Could you post here your modifications on "submitdepartmentlist" -template so we could look that together? You said that you

added the radio button for all the departments and their respective id's in HTML

Did you add usergroupid's or templategroupid's?

Like "...index.php?group=sales" where sales is template name.

[sureshkumar.mr]

The code looks as below. The department id is 6, however the template id is 2 for DBA department, but no where template group id is mentioned here. By default it takes default template whose id is 1.

Please let me know where I am doing wrong.


<fieldset class="swiftfieldset">
<legend><{$language[selectdepartment]}></legend>
<table width="100%" border="0" cellspacing="1" cellpadding="2">
<{foreach key=key value=item from=$ticketdepartments}>
<tr>
<td width="1" align="left" valign="top" class="row2"><label for="departmentid[<{$item[departmentid]}>]"><input type="radio" name="departmentid" id="departmentid[<{$item[departmentid]}>]" value="<{$item[departmentid]}>"<{if $tgroup[departmentid] == $item[departmentid]}> checked<{/if}>></label></td>
<td><span class="smalltext"><label for="departmentid[<{$item[departmentid]}>]" style="CURSOR: pointer;"><{$item[title]}></label></span></td>
</tr>
<{/foreach}>
<!-- DBA Department code Begins-->
<tr>
<td width="1" align="left" valign="top" class="row2"><label for="departmentid[6]"><input type="radio" name="departmentid" id="departmentid[6]" value="6" checked></label></td>
<td><span class="smalltext"><label for="departmentid[6]" style="CURSOR: pointer;">DBA</label></span></td>
</tr><!-- DBA Department code ends -->
</table>
</fieldset>