| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member  Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada | Updating Predifined Replies -
10-08-2007, 01:55 AM
Now when I try to update a predifined article I get the attached error. Man this is getting frustrated...one mod leads to another error. I never had all these errors with 3.10.02....arghhhhh. |
| |  |
|
(#2)
|
| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
10-08-2007, 08:23 AM
I don't get that error (just tested that). Is your files dir permissions set to 777? If so, try setting all files inside to 777 too. Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
(#3)
|
| Operations Manager  Posts: 7,354 Join Date: Jan 2006 Location: England, UK |
10-08-2007, 10:10 AM
Quote:
-------------------------------------------------------------------
| |
| | |
|
(#4)
|
| Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 12:14 PM
All files are set to 777 and the cache folder is also writeable at 777. Now what?
|
| | |
|
(#5)
|
| Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 12:15 PM
I just checked it at work and now I'm not getting the error...could this be something to do with my PC or could something have changed?
|
| | |
|
(#6)
|
| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
10-08-2007, 12:23 PM
That isn't a PC side error. It is server side one. Could of just been some odd weirdness. If it happens again, post back.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
(#7)
|
| Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 12:27 PM
Well my server guy said that he pushed 777 across all files so maybe that is what resolved it. Maybe that will fix some of the other errors I was getting
|
| | |
|
(#8)
|
| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
10-08-2007, 01:02 PM
Yea, that would of fixed it if he 777'ed the lot.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
(#9)
|
| Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 01:07 PM
Thanks guys, there's one thing hopefully off my list that needed to be fixed.
|
| | |
|
| Tags |
| predifined, updating |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| problems with predefined replies | TNT | LiveResponse Desktop Application | 14 | 23-05-2008 04:00 PM |
| Support email replies to tickets Id'd as "client" replies by alerts? | richm | SupportSuite, eSupport and LiveResponse | 0 | 19-06-2007 07:13 PM |
Linear Mode
