Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
Siora Offline
Member
 
Siora's Avatar
 
Posts: 1,259
Join Date: Apr 2007
Location: Toronto Canada
Updating Predifined Replies - 10-08-2007, 01:55 AM

Now when I try to update a predifined article I get the attached error.

Man this is getting frustrated...one mod leads to another error. I never had all these errors with 3.10.02....arghhhhh.
Attached Images
File Type: bmp Predifined Reply Update Error.bmp (622.7 KB, 11 views)


Siora Solutions Inc.
www.sioraIT.com
   
Reply With Quote
  (#2) Old
craigbrass Offline
Senior Member
 
Posts: 7,524
Join Date: Jun 2005
Location: Cumbria, UK
10-08-2007, 08:23 AM

I don't get that error (just tested that).

Is your files dir permissions set to 777? If so, try setting all files inside to 777 too.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Click here for Kayako Software Development

My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako
   
Reply With Quote
  (#3) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 7,354
Join Date: Jan 2006
Location: England, UK
10-08-2007, 10:10 AM

Quote:
Originally Posted by Siora View Post
Now when I try to update a predifined article I get the attached error.

Man this is getting frustrated...one mod leads to another error. I never had all these errors with 3.10.02....arghhhhh.
Check your cache folder is writeable (777).


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#4) Old
Siora Offline
Member
 
Siora's Avatar
 
Posts: 1,259
Join Date: Apr 2007
Location: Toronto Canada
10-08-2007, 12:14 PM

All files are set to 777 and the cache folder is also writeable at 777. Now what?


Siora Solutions Inc.
www.sioraIT.com
   
Reply With Quote
  (#5) Old
Siora Offline
Member
 
Siora's Avatar
 
Posts: 1,259
Join Date: Apr 2007
Location: Toronto Canada
10-08-2007, 12:15 PM

I just checked it at work and now I'm not getting the error...could this be something to do with my PC or could something have changed?


Siora Solutions Inc.
www.sioraIT.com
   
Reply With Quote
  (#6) Old
craigbrass Offline
Senior Member
 
Posts: 7,524
Join Date: Jun 2005
Location: Cumbria, UK
10-08-2007, 12:23 PM

That isn't a PC side error. It is server side one. Could of just been some odd weirdness. If it happens again, post back.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Click here for Kayako Software Development

My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako
   
Reply With Quote
  (#7) Old
Siora Offline
Member
 
Siora's Avatar
 
Posts: 1,259
Join Date: Apr 2007
Location: Toronto Canada
10-08-2007, 12:27 PM

Well my server guy said that he pushed 777 across all files so maybe that is what resolved it. Maybe that will fix some of the other errors I was getting


Siora Solutions Inc.
www.sioraIT.com
   
Reply With Quote
  (#8) Old
craigbrass Offline
Senior Member
 
Posts: 7,524
Join Date: Jun 2005
Location: Cumbria, UK
10-08-2007, 01:02 PM

Yea, that would of fixed it if he 777'ed the lot.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

Click here for Kayako Software Development

My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako
   
Reply With Quote
  (#9) Old
Siora Offline
Member
 
Siora's Avatar
 
Posts: 1,259
Join Date: Apr 2007
Location: Toronto Canada
10-08-2007, 01:07 PM

Thanks guys, there's one thing hopefully off my list that needed to be fixed.


Siora Solutions Inc.
www.sioraIT.com
   
Reply With Quote
Reply

Tags
predifined, updating

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
problems with predefined replies TNT LiveResponse Desktop Application 14 23-05-2008 04:00 PM
Support email replies to tickets Id'd as "client" replies by alerts? richm SupportSuite, eSupport and LiveResponse 0 19-06-2007 07:13 PM



Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.2


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78