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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member  Posts: 1,299 Join Date: Apr 2007 Location: Toronto Canada | Updating Predifined Replies -
10-08-2007, 01:55 AM
Now when I try to update a predifined article I get the attached error. Man this is getting frustrated...one mod leads to another error. I never had all these errors with 3.10.02....arghhhhh. |
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(#2)
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| Senior Member Posts: 5,390 Join Date: Jun 2005 Location: Cumbria, UK |
10-08-2007, 08:23 AM
I don't get that error (just tested that). Is your files dir permissions set to 777? If so, try setting all files inside to 777 too. Icon Headquarters - Its Elixir - Web2Messenger |
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(#3)
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| Operations Manager  Posts: 5,119 Join Date: Jan 2006 Location: United Kingdom |
10-08-2007, 10:10 AM
Quote:
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(#4)
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| Member Posts: 1,299 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 12:14 PM
All files are set to 777 and the cache folder is also writeable at 777. Now what? |
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(#5)
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| Member Posts: 1,299 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 12:15 PM
I just checked it at work and now I'm not getting the error...could this be something to do with my PC or could something have changed? |
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(#6)
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| Senior Member Posts: 5,390 Join Date: Jun 2005 Location: Cumbria, UK |
10-08-2007, 12:23 PM
That isn't a PC side error. It is server side one. Could of just been some odd weirdness. If it happens again, post back. Icon Headquarters - Its Elixir - Web2Messenger |
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(#7)
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| Member Posts: 1,299 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 12:27 PM
Well my server guy said that he pushed 777 across all files so maybe that is what resolved it. Maybe that will fix some of the other errors I was getting |
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(#8)
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| Senior Member Posts: 5,390 Join Date: Jun 2005 Location: Cumbria, UK |
10-08-2007, 01:02 PM
Yea, that would of fixed it if he 777'ed the lot. Icon Headquarters - Its Elixir - Web2Messenger |
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(#9)
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| Member Posts: 1,299 Join Date: Apr 2007 Location: Toronto Canada |
10-08-2007, 01:07 PM
Thanks guys, there's one thing hopefully off my list that needed to be fixed. |
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| predifined, updating |
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