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(#1)
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| Member Posts: 71 Join Date: Feb 2006 | Urgent!! Cannot Get Into The Help Desk -
06-08-2007, 01:08 PM
Here's my URL http://onlinetechnologies.helpserve....kets&_a=manage Here's the error: Not Found The requested URL /staff/index.php was not found on this server. -------------------------------------------------------------------------------- Apache/2.2.3 (CentOS) Server at onlinetechnologies.helpserve.com Port 80 We can't get in nor can the clients!!!!! Please help |
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(#2)
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| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
06-08-2007, 01:11 PM
Did you attempt an upgrade just before this happened?
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#5)
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| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
06-08-2007, 01:20 PM
Live Help is online. I suggest you ask them to look into it (http://www.kayako.com on the top right).
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#7)
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| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
06-08-2007, 02:06 PM
Lisa, I have pinged Raghav directly to this thread. He should be along in a few minutes to fix the issue.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#8)
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| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
06-08-2007, 02:12 PM
Lisa, Raghav just got back to me. He said he is online now and to go onto the live help.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#9)
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| Team Leader (Support) Posts: 200 Join Date: Apr 2005 |
06-08-2007, 02:12 PM
Hi, You are hosted on http://server7.kayako.net/ and it is down for 1business day for the upgrade. All the server 7 clients were sent the notification (at their Kayako members area registered email address) on Thursday by the installation department. We are working on the upgrade and it will be done soon. Regards, Raghav Arora ------------------------------------------------------------------- |
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(#11)
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| Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
06-08-2007, 05:36 PM
Hi Lisa, The e-mail you received missed two crucial words - "working days". I apologise for the inconvenience here. I will have Mohit update you shortly. -------------------------------------------------------------------
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(#12)
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| Senior Member Posts: 7,556 Join Date: Jun 2005 Location: Cumbria, UK |
06-08-2007, 07:11 PM
Jamie, should this not of been posted in announcements on the forum?
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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