User IP address is incorrect

NC Software · **User IP address is incorrect -** 14-06-2006, 12:10 PM

The User IP address always reflects my help desk's IP, not theirs. The IP address in the ticket view of the user does no good, it is incorrect.

Tom Sommer · 14-06-2006, 12:29 PM

Seeing this aswell, would also be nice if the IP was extracted from the Received headers when the ticket arrives from a Mail Queue

NC Software · 14-06-2006, 12:33 PM

Quote:

Originally Posted by Tom Sommer

Seeing this aswell, would also be nice if the IP was extracted from the Received headers when the ticket arrives from a Mail Queue

This would not work for tickets submitted from the web. You'd have to have two separate systems, one for web submissions, one for e-mail submissions. I'd like to also click this IP address in the ticket view and get info on the IP, i.e. geolocation, etc. Like vBulletin and more!

**Digital Mayhem** · 14-06-2006, 02:05 PM

odd works for us it shows the users IP correctly no matter if they submit via email or web....

AKL-MFCU · **using wget -** 14-06-2006, 10:08 PM

when using the wget, it gives only the ip address of whatever ran the "mail parser" part. It doesn't extract from their e-mail start location or anything. I will get it correctly if they submit it through the normal web interface but the e-mail will show only the local server's ip address that runs the mail parse program. Im running IIS6, w2k3 sp1, exchange 2003, outlook 2003 pro- internal network only.

**Digital Mayhem** · 14-06-2006, 10:11 PM

hmm thats very odd

AKL-MFCU · **how do you have yours -** 14-06-2006, 10:18 PM

how do you have yours set up xet? Maybe i can mimic yours and try to get it to work properly.

NC Software · 14-06-2006, 11:04 PM

Yep, I'm using WGET for Windows/POP3

**Jamie Edwards** · 10-06-2007, 03:47 PM

Is this still an ongoing issue?

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NC Software Offline Member Posts: 512 Join Date: Dec 2005 Location: Sitting	User IP address is incorrect - 14-06-2006, 12:10 PM The User IP address always reflects my help desk's IP, not theirs. The IP address in the ticket view of the user does no good, it is incorrect. Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

Tom Sommer Offline New Member Posts: 2 Join Date: Jun 2006	14-06-2006, 12:29 PM Seeing this aswell, would also be nice if the IP was extracted from the Received headers when the ticket arrives from a Mail Queue

Digital Mayhem Offline Community Moderator Posts: 856 Join Date: May 2005 Location: Henderson, Nevada	14-06-2006, 02:05 PM odd works for us it shows the users IP correctly no matter if they submit via email or web....

Digital Mayhem Offline Community Moderator Posts: 856 Join Date: May 2005 Location: Henderson, Nevada	14-06-2006, 10:11 PM hmm thats very odd

AKL-MFCU Offline Member Posts: 147 Join Date: Feb 2006 Location: Lakeland, Florida - USA	how do you have yours - 14-06-2006, 10:18 PM how do you have yours set up xet? Maybe i can mimic yours and try to get it to work properly.

NC Software Offline Member Posts: 512 Join Date: Dec 2005 Location: Sitting	14-06-2006, 11:04 PM Yep, I'm using WGET for Windows/POP3 Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE