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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 10 Join Date: May 2006 | User View Ticket - No Custom Field Data -
06-06-2006, 05:38 PM
When the end user views their tickets, they can only see the Custom Field names, but the actual custom values do not display. It appears fine in the Staff CP. The field is set as required, not user editable, no regex. |
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(#2)
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| Chief Executive Officer  Posts: 2,829 Join Date: May 2003 |
07-06-2006, 11:59 PM
Does it display fine if not set as required? This can be a bug. Please file it at http://bugs.kayako.net and send me the Task ID to varun AT kayako.com Regards, Varun Shoor -------------------------------------------------------------------
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(#3)
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| New Member Posts: 18 Join Date: Mar 2006 |
05-10-2006, 04:09 PM
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Was it ever logged as a bug? S. | |
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(#4)
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| Senior Member  Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
05-10-2006, 04:18 PM
Quote:
Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ | |
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(#5)
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| New Member Posts: 18 Join Date: Mar 2006 |
05-10-2006, 05:19 PM
Quote:
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(#6)
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| Member Posts: 183 Join Date: Jul 2006 |
05-10-2006, 06:53 PM
Hi, This bug is fixed in 3.02.00 CVS build. If problem persists then please open a support ticket at http://support.kayako.net Regards, |
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(#7)
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| New Member Posts: 18 Join Date: Mar 2006 |
06-10-2006, 08:42 AM
Quote:
can you point me to a tutorial on upgrading? S. | |
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(#8)
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| Member Posts: 149 Join Date: May 2006 |
06-10-2006, 11:17 PM
1. Stop MySQL and your webserver. 2. Take a backup of your database server. 3. Create a new folder with version name and copy the upload directory content from the new build. 4. Copy key.php from your existing installation directory. 5. Copy "files" folder 5. Update config.php 6. Restart your MySQL and Webserver. Change the location to this new directory and restart your Webserver once again if required. 7. Go to templates, you need to update the changes whatever you have done. 8. Do a thorough check, if everything looks Okay leave it as it is, else revert back to the old version. Any doubts? |
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(#9)
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| New Member Posts: 18 Join Date: Mar 2006 |
09-10-2006, 10:30 AM
Thanks sureshkumar, I will try this. Quote:
What's the difference between a CVS and a STABLE build? There does not appear to be a STABLE build for 3.02.00. I assume that the 3.04.10 STABLE build will also have this patch. Can you confirm this? S. | |
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(#10)
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| Senior Member Posts: 3,536 Join Date: Aug 2006 Location: Mumbai, India |
09-10-2006, 10:36 AM
Yes, v3.04.10 has this issue fixed. Software upgrade has been explained in detail at http://manual.kayako.net/ Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#11)
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| New Member Posts: 18 Join Date: Mar 2006 | 
09-10-2006, 10:48 AM
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Thank you very much.  This level of helpfulness is difficult to find on most forums. S. | |
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| Tags |
| custom, data, ticket |
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