I saw the URL to do a debug check on the parser when searching for another issue, so I ran the URL below:
http://www.myhelpdeskdomain.com/cron...parser&debug=1
I get the following results:
Quote:
Total Messages in Inbox: 0
Total Messages in Inbox: 11
Fetching Msg Num: 1
Account is POP3
Fetching Msg UID: 1
Fetching Msg Num: 2
Account is POP3
Fetching Msg UID: 2
Fetching Msg Num: 3
Account is POP3
Fetching Msg UID: 3
Fetching Msg Num: 4
Account is POP3
Fetching Msg UID: 4
Fetching Msg Num: 5
Account is POP3
Fetching Msg UID: 5
Fetching Msg Num: 6
Account is POP3
Fetching Msg UID: 6
Fetching Msg Num: 7
Account is POP3
Fetching Msg UID: 7
Fetching Msg Num: 8
Account is POP3
Fetching Msg UID: 8
Fetching Msg Num: 9
Account is POP3
Fetching Msg UID: 9
Fetching Msg Num: 10
Account is POP3
Fetching Msg UID: 10
Fetching Msg Num: 11
Account is POP3
Fetching Msg UID: 11
Total Messages in Inbox: 1
Fetching Msg Num: 1
Account is POP3
Fetching Msg UID: 1
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
array(18) { [0]=> string(16) "Mailbox is empty" [1]=> string(16) "Mailbox is empty" [2]=> string(16) "Mailbox is empty" [3]=> string(16) "Mailbox is empty" [4]=> string(16) "Mailbox is empty" [5]=> string(16) "Mailbox is empty" [6]=> string(16) "Mailbox is empty" [7]=> string(16) "Mailbox is empty" [8]=> string(16) "Mailbox is empty" [9]=> string(16) "Mailbox is empty" [10]=> string(16) "Mailbox is empty" [11]=> string(16) "Mailbox is empty" [12]=> string(16) "Mailbox is empty" [13]=> string(16) "Mailbox is empty" [14]=> string(33) "UserName or Password is incorrect" [15]=> string(33) "UserName or Password is incorrect" [16]=> string(33) "UserName or Password is incorrect" [17]=> string(23) "Too many login failures" } Total Messages in Inbox: 0
Total Messages in Inbox: 0
Total Messages in Inbox: 0
0 Total Messages
Rejected Messages: 0
Accepted Messages: 0
|
How do I know what mailboxes/mail queues are causing the error? I tried to associate the array number with the ID of the mail queue, but that doesn't seem to do anything, I reset the password, re-saved it in Kayako, still getting the same results. In the task log for the mail queue I don't see any errors. Where are these UserName or Password errors coming from? How can I resolve this so I get a clean test?