Users Closing Tickets

NC Software · **Users Closing Tickets -** 25-04-2006, 09:57 PM

How can a user close their ticket if they no longer require assistance?

Neil-UKWSD · 25-04-2006, 09:59 PM

Hi,

Currently they can't unless you setup a parser rule so when they reply with for example "close request" in the body it moves the ticket to the closed status.

There is a feature request open to have the close option re-added to the client area.

nhasian · 01-05-2006, 06:35 PM

I hope this feature will be re-added again soon. many times a customer will resolve the question on their own. unfortunately we still have to waste time and resources answering the question anyway because the customer is not able to close the ticket on their own.

eger · 02-05-2006, 03:38 AM

You got my vote on this one.

Miko · 02-05-2006, 08:23 AM

one more vote here

Hawkwing · 02-05-2006, 08:38 AM

count me in on this one.

tommy · 07-05-2006, 01:24 AM

Ditto, ditto, ditto!

kaviar · 07-05-2006, 10:11 PM

Sounds like a great idea

**Digital Mayhem** · 07-05-2006, 11:28 PM

you got my vote and about 2,358 of my customers votes also.

tomaz · 08-05-2006, 01:00 AM

Please add 60,000 more

handsonweb · 08-05-2006, 11:01 PM

Add another 14,000 to the list. Sure would make life easier.

***Varun Shoor*** · 08-05-2006, 11:07 PM

Added as top priority. It will however require some db changes hence will be pushed into v3.1. (Ability to select different template groups for different public status)

Regards,

Varun Shoor

flamecake · 19-06-2006, 11:06 PM

Hi Varun,

are there any updates on that issue? This feature request http://bugs.kayako.net/?do=details&id=755 is open for 10 month now and I guess, that this feature is very important to many users.
We are still on v2 and are just waiting to have this feature implemented before we can migrate to v3.

Btw, big compliments for your work, Kayako is a great peace of software! We are customers for many years now and are always happy with your product!

techs · 12-02-2007, 10:26 PM

Do you have any updates to this issue?

keliix06 · 13-02-2007, 08:19 AM

It's available and working in the latest CVS build. According to Kayako it should be marked as Stable in a week or two.

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NC Software Offline Member Posts: 522 Join Date: Dec 2005 Location: Sitting	Users Closing Tickets - 25-04-2006, 09:57 PM How can a user close their ticket if they no longer require assistance? Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

Neil-UKWSD Offline Member Posts: 868 Join Date: Jun 2003 Location: United Kingdom	25-04-2006, 09:59 PM Hi, Currently they can't unless you setup a parser rule so when they reply with for example "close request" in the body it moves the ticket to the closed status. There is a feature request open to have the close option re-added to the client area. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

nhasian Offline New Member Posts: 20 Join Date: Dec 2005	01-05-2006, 06:35 PM I hope this feature will be re-added again soon. many times a customer will resolve the question on their own. unfortunately we still have to waste time and resources answering the question anyway because the customer is not able to close the ticket on their own.

eger Offline Member Posts: 126 Join Date: Jul 2004	02-05-2006, 03:38 AM You got my vote on this one.

Miko Offline New Member Posts: 5 Join Date: Oct 2005	02-05-2006, 08:23 AM one more vote here

Hawkwing Offline Member Posts: 100 Join Date: Oct 2005	02-05-2006, 08:38 AM count me in on this one.

tommy Offline Member Posts: 36 Join Date: Oct 2005 Location: Boulder, CO USA	07-05-2006, 01:24 AM Ditto, ditto, ditto! Cheers, Tom

kaviar Offline Member Posts: 112 Join Date: Dec 2005 Location: Brisbane, Australia	07-05-2006, 10:11 PM Sounds like a great idea

Digital Mayhem Online Community Moderator Posts: 874 Join Date: May 2005 Location: Henderson, Nevada	07-05-2006, 11:28 PM you got my vote and about 2,358 of my customers votes also.

tomaz Offline Member Posts: 55 Join Date: Jun 2005	08-05-2006, 01:00 AM Please add 60,000 more

handsonweb Offline Member Posts: 34 Join Date: Aug 2003 Location: Fullerton, CA	08-05-2006, 11:01 PM Add another 14,000 to the list. Sure would make life easier.

techs Offline Member Posts: 41 Join Date: Oct 2006	12-02-2007, 10:26 PM Do you have any updates to this issue?

keliix06 Offline New Member Posts: 29 Join Date: May 2005	13-02-2007, 08:19 AM It's available and working in the latest CVS build. According to Kayako it should be marked as Stable in a week or two.