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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 46 Join Date: Nov 2004 Location: Santiago, Chile | Users are not being "unsubscribed" from News List -
20-10-2005, 05:52 PM
My users are not being "unsubscribed" from news List when following the "Unsubscribe" link on the news emails. Although they DO receive the message: Quote:
Is there a setting somewhere or is it a glitch? | |
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(#2)
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| Member Posts: 46 Join Date: Nov 2004 Location: Santiago, Chile |
22-10-2005, 02:19 PM
anyone have the same issue? |
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(#3)
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| New Member Posts: 8 Join Date: Jul 2005 | Unsubscribe - not -
24-10-2005, 12:09 PM
Yes - same here. The unsubscribed message is displayed, but they are still in the subscribers list and still get the emails. |
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(#4)
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| Member  Posts: 863 Join Date: Jun 2003 Location: United Kingdom |
24-10-2005, 12:27 PM
Hi, If it's not already listed as a bug in the bug trakcer please log it and post the task ID in this thread for reference. UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk |
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(#5)
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| New Member Posts: 8 Join Date: Jul 2005 |
24-10-2005, 02:15 PM
Done - Task #923 — news unsubscribe does not work |
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(#6)
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| New Member Posts: 10 Join Date: Jun 2005 |
07-01-2006, 03:35 PM
Just an FYI, it appears this is not resolved in the .32 release.  Easy PHP Calendar http://www.easyphpcalendar.com/ |
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(#7)
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| Member Posts: 46 Join Date: Nov 2004 Location: Santiago, Chile | Task #923 — News unsubscribe STILL does not work -
14-01-2006, 01:37 AM
Hello......... This bug was reported back in October. It has yet to be updated nor even acknowledged by Kayako staff. This is very important for me. Anyone know what's up? Quote:
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(#8)
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| Member Posts: 116 Join Date: May 2005 |
15-03-2006, 11:01 AM
Is it working yet? I've got some angry ex-customers saying they unsubscribed but are still getting e-mails. |
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(#9)
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| Member Posts: 116 Join Date: May 2005 |
16-03-2006, 02:25 PM
Bump. I'll move to a CVS version if it's fixed there. Anybody know? |
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(#10)
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| Member Posts: 863 Join Date: Jun 2003 Location: United Kingdom |
16-03-2006, 03:13 PM
Hi, This was fixed in the CVS build from the 6th March. UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk |
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(#11)
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| Member Posts: 116 Join Date: May 2005 |
17-03-2006, 04:47 AM
Thanks, Neil. |
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