Various Email/Alert Issues

[Guy Simms]

Hi
We have just implemented Kayako in our company and are currently putting it through a testing phase.

During my tests i have discovered a few issues with email and alerts. I have searched the forums for solutions but have been unable to find anything that has worked.
The problems we are having are:

1. New User Registrations - When a new user registers on the site they are not receiving any email response for the registration, and also when a staff member validates the registration the user is not being notified via email.

2. When a staff member posts a reply to a ticket via the Supportsuite interface the user is not being notified of the update via email.

3. When a staff member posts a reply to a ticket via his email client, i.e Outlook, the responses are being duplicated and 2 updates are being added to the ticket. The user is also not being notified via email.

4. Also when a staff member posts a reply to a ticket via Outlook, the staff member then receives 2 email responses back which say 'New Client Reply' and the sender address is showing as the staff members name. Surely this should not say 'New Client reply' and should say 'New Staff Reply' ??

The installation was installed by our web hosting company and is not internal on our LAN, as such, we are not using an internal SMTP server for mail, i guess we are using PHP mail?

Any help with these issues would be greatly appreciated...

Thanks
Guy