Viewing unassigned tickets

Alex H · **Viewing unassigned tickets -** 13-04-2008, 03:32 PM

Hi

At the present moment, our staff can only see the tickets assigned to them. Is it posible to allow them to see all of the unassigned tickets as well, within their department group?

Thanks

A

Alex H · 13-04-2008, 04:10 PM

Hi

Its Ok thanks have found it - I knew it was somewhere just couldn 't find it

A

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Alex H Offline Member Posts: 197 Join Date: Aug 2004 Location: Devon UK	Viewing unassigned tickets - 13-04-2008, 03:32 PM Hi At the present moment, our staff can only see the tickets assigned to them. Is it posible to allow them to see all of the unassigned tickets as well, within their department group? Thanks A When you have eliminated the impossible, whatever remains, however improbably, must be the truth

Alex H Offline Member Posts: 197 Join Date: Aug 2004 Location: Devon UK	13-04-2008, 04:10 PM Hi Its Ok thanks have found it - I knew it was somewhere just couldn 't find it A When you have eliminated the impossible, whatever remains, however improbably, must be the truth