Well Done Kayako!

mattpark · **Well Done Kayako! -** 23-03-2006, 02:12 PM

People in the IT industry are far too quick to criticise a product for the slightest hiccup nowadays, and more often than not don’t recognise a great piece of software when it smacks them in the face!

Having tried out cerberus before Kayako, I have to say Kayako wins ten times over. At the end of the day, our clients are better off for this software, which means we are too.

I for one would like to say "Well done".

natio · 23-03-2006, 06:45 PM

I agree. To many out there jump to a conclusion way to fast.

Course this software has issues but name one that doesnt, it still is a amamzing piece of software put toghter.

jono1970 · 23-03-2006, 08:12 PM

I agree, this software is excellent value for money!!

Keep up the good work!!!

Jono

Xoopiter-Craig · 23-03-2006, 08:19 PM

Yep, Kayako is wicked. Especially the latest version!
Very very nice bit of web software there

Very good

+

internut33 · 23-03-2006, 08:27 PM

Agree to all. Kayako has helped my support department out in a way I always wanted it to work.

chadillac · 23-03-2006, 08:45 PM

I agree as well, Kayako >>> Cerberus from my experiences.

I don't think alot of people deny the quality of the software however... it seems to be the support backing it... which have no problem with myself....

ehoffman · 23-03-2006, 09:49 PM

just got up to the .80 release...very happy, things seem much better! KEEP WORKING kayako, you are almost there!

TruBD · 23-03-2006, 10:49 PM

Yea their support software is great.

Only thing I think that they could improve on is their own support. Its very lacking. From very late replies to no reply at all.

I love their software, but it kinda makes it ironic that a software support company cant even provide good support themselves.

Hopefully this improves in the future.

pixelito · 24-03-2006, 09:54 AM

The support is exellent. Please keep in mind that they living in INDIA which has a different timezone. All my requests got answered within a acceptable timeframe of 5-6 hours.

yitc · 24-03-2006, 11:00 AM

I think the products is excellent, I just wish Kayako would stop adding new features and concerntrate on fixing existing bugs and get it at least really stable.

Please work an changing the addons to a per user instead of a device license please of some of use use multiple devices.

Oh yeah pleae get eSupport to run in both ssl/nonssl mode together.

I know this has been mentioned before but its also been requested way before all these other features/request.

24-03-2006, 11:33 AM

i was looking at .80 but i am waiting for the next stable release. anyone know when the next stable release of kayako is out?

Guido · 24-03-2006, 01:11 PM

since the support is a bit lacking, could any of you guys tell me if the Staff IRS is working in the new release? and is there perhaps an easier way to navigate through the KB for the staff?

TruBD · 24-03-2006, 05:50 PM

Quote:

Originally Posted by pixelito

The support is exellent. Please keep in mind that they living in INDIA which has a different timezone. All my requests got answered within a acceptable timeframe of 5-6 hours.

ur lucky then, sometimes it take 3-4 days for a response here. sometimes i never even get one

Nelvaan · 29-03-2006, 08:51 AM

I agree but I wish they improved the level of customer service.

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natio Offline New Member Posts: 5 Join Date: Mar 2006	23-03-2006, 06:45 PM I agree. To many out there jump to a conclusion way to fast. Course this software has issues but name one that doesnt, it still is a amamzing piece of software put toghter.

jono1970 Offline Member Posts: 61 Join Date: Mar 2006	23-03-2006, 08:12 PM I agree, this software is excellent value for money!! Keep up the good work!!! Jono

Xoopiter-Craig Offline New Member Posts: 3 Join Date: Mar 2006	23-03-2006, 08:19 PM Yep, Kayako is wicked. Especially the latest version! Very very nice bit of web software there Very good +

internut33 Offline Member Posts: 231 Join Date: Apr 2004	23-03-2006, 08:27 PM Agree to all. Kayako has helped my support department out in a way I always wanted it to work. -------------------------------------------- Love me an eSupport --------------------------------------------

chadillac Offline Member Posts: 47 Join Date: Mar 2006	23-03-2006, 08:45 PM I agree as well, Kayako >>> Cerberus from my experiences. I don't think alot of people deny the quality of the software however... it seems to be the support backing it... which have no problem with myself....

ehoffman Offline Member Posts: 200 Join Date: Dec 2005	23-03-2006, 09:49 PM just got up to the .80 release...very happy, things seem much better! KEEP WORKING kayako, you are almost there! ------------- Eric Managing Partner EJH & Associates Latest Stable Support Suite Owned (with 7 domains)

TruBD Offline New Member Posts: 17 Join Date: Mar 2006	23-03-2006, 10:49 PM Yea their support software is great. Only thing I think that they could improve on is their own support. Its very lacking. From very late replies to no reply at all. I love their software, but it kinda makes it ironic that a software support company cant even provide good support themselves. Hopefully this improves in the future.

pixelito Offline New Member Posts: 5 Join Date: Mar 2006	24-03-2006, 09:54 AM The support is exellent. Please keep in mind that they living in INDIA which has a different timezone. All my requests got answered within a acceptable timeframe of 5-6 hours.

chrisbuk112 Guest Posts: n/a	24-03-2006, 11:33 AM i was looking at .80 but i am waiting for the next stable release. anyone know when the next stable release of kayako is out?

Guido Offline New Member Posts: 11 Join Date: Mar 2006 Location: Netherlands	24-03-2006, 01:11 PM since the support is a bit lacking, could any of you guys tell me if the Staff IRS is working in the new release? and is there perhaps an easier way to navigate through the KB for the staff?

Nelvaan Offline New Member Posts: 8 Join Date: Mar 2006	29-03-2006, 08:51 AM I agree but I wish they improved the level of customer service.