What on earth this staff knowlege base is good for?

jnet · **What on earth this staff knowlege base is good for? -** 21-04-2008, 04:37 PM

for God's sake some body tell me just logically this private staff knowlegebase is good for what?

how can staff find the articles to read?

this is really funny. funny

ecornet · 21-04-2008, 04:53 PM

It's not good for anything. Draft and Private are essentially the same thing.

pkreil · 22-04-2008, 05:49 AM

Depends on your internal workflow.

Private Entries are for Staff only, Draft entries are not finished and can't be used by staff or users.

ecornet · 22-04-2008, 12:12 PM

Draft can be read by staff. So can Private articles. Both Private and Draft articles are not displayed in the Client CP. They can only be accessed by the Staff CP. I have not been able to find a difference between the two yet.

I am assuming that the Private KB articles are suppose to work similarly to Private News articles?

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jnet Offline Member Posts: 461 Join Date: Mar 2008 SupportSuite Owned License	What on earth this staff knowlege base is good for? - 21-04-2008, 04:37 PM for God's sake some body tell me just logically this private staff knowlegebase is good for what? how can staff find the articles to read? this is really funny. funny

ecornet Offline Member Posts: 153 Join Date: Feb 2008 eSupport Owned License	21-04-2008, 04:53 PM It's not good for anything. Draft and Private are essentially the same thing. VoiceWay IP Telephony for Business and Residential

pkreil Offline New Member Posts: 26 Join Date: Feb 2008 SupportSuite Owned License	22-04-2008, 05:49 AM Depends on your internal workflow. Private Entries are for Staff only, Draft entries are not finished and can't be used by staff or users.