What happens when SMTP connection for outgoing mail fails?

dave146

Hi,

We're using an external SMTP server (authenticated) for outgoing mail. What happens if the connection to this server is down temporarily for some reason. Are outgoing emails queued and delivered later? Is there a log somewhere that would show these failures?

Thanks,
Dave

supportskins · 06-03-2008, 07:25 AM

I think they are lost as Kayako does not maintain any such email queues.

craigbrass · 06-03-2008, 08:37 AM

I thought Kayako queued them for sending later if it was down...? If not, it certainly should.

Thijs · 06-03-2008, 09:00 AM

Quote:

Originally Posted by craigbrass

I thought Kayako queued them for sending later if it was down...? If not, it certainly should.

I thought the same actually.

supportskins · 06-03-2008, 09:12 AM

As I said I *think*, I may be wrong.

dave146 · 06-03-2008, 03:52 PM

There is a mail queuing option but my impression is that it's for mass email, not for staff replies. Still not sure how that works ....

carverrn · 10-04-2008, 07:27 PM

We are using an external SMTP and recently it was failing to connect. As far as I can tell there is no place where this was logged. I can't say for sure how many customers didn't actually get their replies because of it.

It would be helpful to log failures sending mail. Maybe add an outgoing mail error log?

**Jamie Edwards** · 11-04-2008, 12:00 AM

Hi there,

I do not believe the e-mails are queued if they cannot be sent via SMTP. I will find out if this certainly is the case.

joshuah · 15-04-2008, 06:23 AM

is there any news on this one?

joshuah · 19-05-2008, 04:15 AM

any news on this ?

chungster · 23-05-2008, 06:25 AM

Does anyone have an answer for this? I'm considering Kayako, and this would certainly be a show-stopper for me.

-Chung

craigbrass · 23-05-2008, 08:22 AM

Yes, I would like an answer to this too. Failed emails should be queued and sent on an internal cron / scheduled task.

supportskins · 23-05-2008, 08:54 AM

I think this calls for a feature request.

jibo · 23-05-2008, 11:16 AM

I don't see it as a feature. It's more likely a bug while every function should have ANY form of fault detection.

craigbrass · 23-05-2008, 11:17 AM

Although it is between a feature request and a bug, I feel it needs fixing on a bug priority basis.

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dave146 Offline New Member Posts: 5 Join Date: Feb 2008	What happens when SMTP connection for outgoing mail fails? - 06-03-2008, 12:48 AM Hi, We're using an external SMTP server (authenticated) for outgoing mail. What happens if the connection to this server is down temporarily for some reason. Are outgoing emails queued and delivered later? Is there a log somewhere that would show these failures? Thanks, Dave

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	06-03-2008, 07:25 AM I think they are lost as Kayako does not maintain any such email queues. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	06-03-2008, 08:37 AM I thought Kayako queued them for sending later if it was down...? If not, it certainly should. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	06-03-2008, 09:12 AM As I said I think, I may be wrong. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

dave146 Offline New Member Posts: 5 Join Date: Feb 2008	06-03-2008, 03:52 PM There is a mail queuing option but my impression is that it's for mass email, not for staff replies. Still not sure how that works ....

carverrn Offline New Member Posts: 7 Join Date: Apr 2008	10-04-2008, 07:27 PM We are using an external SMTP and recently it was failing to connect. As far as I can tell there is no place where this was logged. I can't say for sure how many customers didn't actually get their replies because of it. It would be helpful to log failures sending mail. Maybe add an outgoing mail error log?

joshuah Offline Member Posts: 124 Join Date: Oct 2007	15-04-2008, 06:23 AM is there any news on this one?

joshuah Offline Member Posts: 124 Join Date: Oct 2007	19-05-2008, 04:15 AM any news on this ?

chungster Offline New Member Posts: 4 Join Date: May 2008	23-05-2008, 06:25 AM Does anyone have an answer for this? I'm considering Kayako, and this would certainly be a show-stopper for me. -Chung

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	23-05-2008, 08:22 AM Yes, I would like an answer to this too. Failed emails should be queued and sent on an internal cron / scheduled task. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	23-05-2008, 08:54 AM I think this calls for a feature request. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

jibo Offline Member Posts: 33 Join Date: Dec 2007 Location: Vianen - The Netherlands	23-05-2008, 11:16 AM I don't see it as a feature. It's more likely a bug while every function should have ANY form of fault detection.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	23-05-2008, 11:17 AM Although it is between a feature request and a bug, I feel it needs fixing on a bug priority basis. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger