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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 31 Join Date: Dec 2007 eSupport Owned License | where is the css? -
10-05-2008, 06:28 PM
I have integrated esupport with whmcs and have set whmcs to use my own custom css just fine. However, when logging into the whmcs client area to submit a ticket, the support font type/color changes to whatever esupport uses. Where do I edit/remove this formatting in esupport? I could not find any css file |
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(#2)
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| Senior Member  Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
10-05-2008, 07:36 PM
You need to edit the clientcss template found in the General category under: Admin CP > Templates > Manage Templates Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| New Member  Posts: 6 Join Date: May 2008 Location: Netherlands eSupport Owned License |
30-05-2008, 09:16 PM
Quote:
 Which file or rule is responsable for the repley mail? ( Receive a ticket, anser it and read the anser in the mail box) Thanks. | |
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(#4)
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| Senior Member Posts: 3,265 Join Date: Aug 2006 Location: Mumbai, India SupportSuite Owned License |
30-05-2008, 09:28 PM
You need to edit the email templates under the Ticket section: Admin CP > Templates > Manage Templates > default > Tickets email_* templates Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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