Where is stored "Default Ticket Status When Replying"

Ghazanchyan · **Where is stored "Default Ticket Status When Replying" -** 22-04-2008, 11:21 AM

I can't find table(s) or fields where the data is stored for the following action:
Staff -> Tickets -> Manage tickets -> Options ( on the right side, near search ). Then I want to know in which table and field the value of "Default Ticket Status When Replying" is stored?

jaigupta · 22-04-2008, 12:21 PM

swregistry > ticketgridcache

Not sure though, please test and confirm.

Ghazanchyan · 23-04-2008, 06:08 AM

It's very complicated structure there.
I'll try to describe what I want to do practically and may be there is another simple way to do it. I want to adjust "On Hold" default ticket status when any staff member is replying. And if I create new staff member this default option should be automatically be enabled for him.

jaigupta · 23-04-2008, 08:15 AM

I think this is the default working of kayako, every staff member has an option for default status. Correct?

craigbrass · 23-04-2008, 08:40 AM

I don't think there is an overall default setting you can change.

jaigupta · 12:37 PM

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Ghazanchyan Offline Member Posts: 30 Join Date: Dec 2007 SupportSuite Yearly Leased License	Where is stored "Default Ticket Status When Replying" - 22-04-2008, 11:21 AM I can't find table(s) or fields where the data is stored for the following action: Staff -> Tickets -> Manage tickets -> Options ( on the right side, near search ). Then I want to know in which table and field the value of "Default Ticket Status When Replying" is stored?

jaigupta Offline Member Posts: 74 Join Date: Apr 2008 SupportSuite Owned License	22-04-2008, 12:21 PM swregistry > ticketgridcache Not sure though, please test and confirm. Jai Gupta

Ghazanchyan Offline Member Posts: 30 Join Date: Dec 2007 SupportSuite Yearly Leased License	23-04-2008, 06:08 AM It's very complicated structure there. I'll try to describe what I want to do practically and may be there is another simple way to do it. I want to adjust "On Hold" default ticket status when any staff member is replying. And if I create new staff member this default option should be automatically be enabled for him.

jaigupta Offline Member Posts: 74 Join Date: Apr 2008 SupportSuite Owned License	23-04-2008, 08:15 AM I think this is the default working of kayako, every staff member has an option for default status. Correct? Jai Gupta

craigbrass Offline Senior Member Posts: 4,955 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	23-04-2008, 08:40 AM I don't think there is an overall default setting you can change. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jaigupta Offline Member Posts: 74 Join Date: Apr 2008 SupportSuite Owned License	23-04-2008, 12:34 PM Opps Jai Gupta Last edited by jaigupta : 23-04-2008 at 12:37 PM.