WHMCS Integration - Page 4

supportskins · 23-11-2007, 10:00 AM

Me neither, they seem to be broken

**Jamie Edwards** · 23-11-2007, 11:34 AM

Quote:

Originally Posted by supportskins

Me neither, they seem to be broken

Quote:

Originally Posted by graziano68

knowledge has been intergrated too ? (I can't see the screenshot)

Yes it has - the screenshots seem to be working here.

**Jamie Edwards** · 23-11-2007, 11:36 AM

Quote:

Originally Posted by eugenevdm

Your screenshots looks excellent...

The part that I miss is the WHMCS landing page. It features a "Support Status" summary screen, with totals of amount of Tickets for each department. Do you have any idea if this will work with the Integration? The landing page also contains more summary info, with:

"Active Support Tickets"
"Unanswered Support Tickets"

It will be good to know if this landing page will have the correct totals.

I will ask Varun about this, but I think it is unlikely that this can be achieved. One of the reasons it may have been left out is because it would have involved adding custom Kayako code to WHMCS (which isn't a reasonable request to make of them) and/or hacking the files yourself, which we tried to avoid.

Update: I have heard from Matt at WHMCS - unfortunately, he informs me that the WHMCS files required for this integration to work will not be released until v3.5 of WHMCS is out. Hopefully this will not be too long away.

twhiting9275 · 23-11-2007, 12:44 PM

So, we're waiting on Matt to address something with WHMCS, now. That's cool, we've been waiting this long. I'm sure Matt will have 3.5 out shortly enough.

The screenshots look great, and yeah I can see them here too. This looks like an absolutely excellent integration, and I, and I'm sure ALL the WHMCS users appreciate the work that's gone into this.

Looks great!

eugenevdm · 23-11-2007, 01:35 PM

Quote:

Originally Posted by graziano68

knowledge has been intergrated too ? (I can't see the screenshot)

Do you mean Knowledge Base? If so, yes, the first and second screenshot contains items pertaining to the knowledgebase integration.

Adam@Fresh · 23-11-2007, 01:46 PM

Just in case people haven't seen, Matt has marked the release of WHMCS 3.5 for early December, which will include the code required for the Kayako integration.

Source: http://forum.whmcs.com/showthread.php?p=37393#post37393

**Jamie Edwards** · 23-11-2007, 01:49 PM

Quote:

Originally Posted by Adam@Fresh

Just in case people haven't seen, Matt has marked the release of WHMCS 3.5 for early December, which will include the code required for the Kayako integration.

Source: http://forum.whmcs.com/showthread.php?p=37393#post37393

Thank you for linking us to this, Adam.

**bear** · 23-11-2007, 02:55 PM

This really looks terrific. Nice work here!

supportskins · 23-11-2007, 03:11 PM

This looks great!

MACscr · 23-11-2007, 10:53 PM

Has anyhting beem mentioned about the admin area of whmcs and it showing tickets for users, which then of course leads to the kayako staff area?

twhiting9275 · 23-11-2007, 10:59 PM

I think that even the MB integration requires logging into kayako to handle admin tasks. This makes complete sense, and wouldn't really be reasonable to expect them to do admin integration as well.

Personally, if it works as the mb integration does (or did back in the day), then I'd say that is enough. They give us the applications to handle things on the admin side anyways, which is plenty.

What I'd LIKE to see is a "template" of some kind, so we can redirect users to the proper area on replies (ie: links in email) , instead of to the "support area". Confusing clients is bad, getting them all into the secure whmcs area is good.

craigbrass · 24-11-2007, 09:34 AM

Administration area integration will not be done. You will need to login to Kayako's staff area to manage Tickets, Knowledge Base, etc.

wipl · 25-11-2007, 04:19 PM

Looks great...

Great work Team@Kayako

AllureHost · 27-11-2007, 01:22 PM

Definitely some good news here. I have been waiting for this for quite some time. Thanks Kayako for getting this done. Hopefully 3.5 will be a great release for Matt.

craigbrass · 27-11-2007, 01:31 PM

Quote:

What I'd LIKE to see is a "template" of some kind, so we can redirect users to the proper area on replies (ie: links in email) , instead of to the "support area". Confusing clients is bad, getting them all into the secure whmcs area is good.

Just picked up on that and totally agree. Links should be the link to whichever medium the ticket is submitted via.

Jamie: Comments?

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supportskins Offline Senior Member Posts: 5,224 Join Date: Aug 2006 Location: Mumbai, India	23-11-2007, 10:00 AM Me neither, they seem to be broken Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

Adam@Fresh Offline New Member Posts: 4 Join Date: Oct 2007	23-11-2007, 01:46 PM Just in case people haven't seen, Matt has marked the release of WHMCS 3.5 for early December, which will include the code required for the Kayako integration. Source: http://forum.whmcs.com/showthread.php?p=37393#post37393

bear Offline Community Moderator Posts: 730 Join Date: Jan 2005	23-11-2007, 02:55 PM This really looks terrific. Nice work here! ...read me...

supportskins Offline Senior Member Posts: 5,224 Join Date: Aug 2006 Location: Mumbai, India	23-11-2007, 03:11 PM This looks great! Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

MACscr Offline Member Posts: 72 Join Date: Dec 2005	23-11-2007, 10:53 PM Has anyhting beem mentioned about the admin area of whmcs and it showing tickets for users, which then of course leads to the kayako staff area?

craigbrass Offline Senior Member Posts: 7,520 Join Date: Jun 2005 Location: Cumbria, UK	24-11-2007, 09:34 AM Administration area integration will not be done. You will need to login to Kayako's staff area to manage Tickets, Knowledge Base, etc. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

wipl Offline New Member Posts: 25 Join Date: Apr 2004	25-11-2007, 04:19 PM Looks great... Great work Team@Kayako Ravish Webspiders Interweb Pvt. Ltd. http://Reseller2Host.Com