WHMCS loginshare questions here

[mm1250]

Hello,

I have a question regarding my WHMCS & Kayako interface.

I have updated my Kayako and went through the intergrate and everything seems to work fine within WHMCS. I also setup the loginshare in Kayako.

The questioN I have is THIS: When I selected the Loginshare for WHMCS It said: "WHMCS Integration Placeholder Only (Not for direct logins).

Can someone tell me what this means? I was trying to login via my Kayako Support desk using a email and password from WHMCS but it would not let me in. Is this not supported?

[craigbrass]

This isn't how the WHMCS integration works. It is designed for the user to view the interface from within WHMCS rather than use the Kayako interface.

There isn't just a WHMCS standard LoginShare at the moment.

[Salman]

Does this mean that clients can only login from WHMCS and not directly from the support site???

Thats horrible!!!

[craigbrass]

Correct. As far as I am aware anyway.

[Salman]

GREAT JOB KAYAKO GUYS!!! Thanks so much!!!

You take AGES to roll out a product thats useless as possible.

How can this be? Didnt any of the developers even consider the fact that someone actually might want / try to login directly from the support site?

How can someone goof up like this?

[mm1250]

Why would they do that. With Modernbill you can login BOTH ways, from either Kayako Support site or from the Modernbill site. IT seems Kayako has half-assed this interface. So my question is, what is the point of the login boxes now on the Kayako Support site?

[bionhosting]

There are soo many issues with the loginshare at this point . Ohh well

[Mikie]

Originally Posted by Salman

GREAT JOB KAYAKO GUYS!!! Thanks so much!!!

You take AGES to roll out a product thats useless as possible.

How can this be? Didnt any of the developers even consider the fact that someone actually might want / try to login directly from the support site?

How can someone goof up like this?

What are you complaining about? Most people i know want to remove the login box from the support page. Just remove the login box. It doesnt work anyway so whats the point it keeping it there? If your running loginshare then people should be logging in via the loginshare or wherever the login is intitiated from, right from the application thats setup for loginshare, not from the support frontend. Thats the whole idea of it.

[Jamie Edwards]

Hi Salman,

It is not possible to use your WHMCS credentials and use those to login to SupportSuite directly.

The reason for this is that WHMCS have an authentication system that was not disclosed to us when we were developing the integration and thus handle the authentication in a LoginShare file of our own.

As such, the WHMCS LoginShare functionality can only be used when using the WHMCS integration functionality.

If you want to use a different LoginShare module for when users access SupportSuite directly, you can create a template group for use only with WHMCS integration (look under Settings -> General).

You can then use a different template group (and a different assigned LoginShare module) as the 'default' template group (the one loaded when a user visits your SupportSuite directly).

Originally Posted by Salman

GREAT JOB KAYAKO GUYS!!! Thanks so much!!!

You take AGES to roll out a product thats useless as possible.

How can this be? Didnt any of the developers even consider the fact that someone actually might want / try to login directly from the support site?

How can someone goof up like this?

[nielsenj]

Why not use the WHMCS API like every other developer making a module or addon?

Poll the user login info using their entered email, obtain the password (if it exists) through the API and validate it?

I can admit it's a HUGE peeve off to pay for a renewal just yesterday specifically for this and then find out that people can't login through the support site directly.

[craigbrass]

Can I ask, why would you want customers logging in through the Kayako front end as well? It makes no sense to do it like that.

[nielsenj]

Originally Posted by craigbrass

Can I ask, why would you want customers logging in through the Kayako front end as well? It makes no sense to do it like that.

Just because i would like to see the ability to integrate it into WHMCS doesn't mean i want Kayako to lose its stand alone functionality.

The client should have a choice to login to the integrated system or the stand alone support system.

If the reason that Kayako didn't do the integration to the level of other integrations is that the authentication system WHMCS uses was not disclosed to them then that's fine.

However, if that reason is no longer valid seeing as how you can do it via the API then there is no reason they shouldn't develop the integration further to the point where other integrations have progressed.

[AndyW]

Originally Posted by craigbrass

Can I ask, why would you want customers logging in through the Kayako front end as well? It makes no sense to do it like that.

Craig,

Let say client sends email to support@domain.com and a ticket is created via piping/pop. The URL in the ticket is that of Kayako front end. Password is WHMCS's password. Client goes to URL in auto-responder, how to they check/update their tickets!

[AndyW]

Originally Posted by Mikie

What are you complaining about? Most people i know want to remove the login box from the support page. Just remove the login box. It doesnt work anyway so whats the point it keeping it there? If your running loginshare then people should be logging in via the loginshare or wherever the login is intitiated from, right from the application thats setup for loginshare, not from the support frontend. Thats the whole idea of it.

Then the 'support frontend should not exist, only the backend should be there as in Cerberus.

[Salman]

Originally Posted by Jamie Edwards

If you want to use a different LoginShare module for when users access SupportSuite directly, you can create a template group for use only with WHMCS integration (look under Settings -> General).

You can then use a different template group (and a different assigned LoginShare module) as the 'default' template group (the one loaded when a user visits your SupportSuite directly).

Jamie, what purpose would that serve if the actual WHMCS database is not hooked up?