WHMCS Loginshare - Where is it?

mm1250 · **WHMCS Loginshare - Where is it? -** 13-10-2008, 04:13 PM

The WHMCS loginshare if I recall was suppose to be released on the 3.30.02. I upgraded to it last week and I don't see any changes. Can someone tell me if it is included, I surely hope it was.

**Jamie Edwards** · 13-10-2008, 04:14 PM

Hi mm1250,

There is no WHMCS LoginShare module at the moment. One has been released by a third-party (in the Modifications forum), but aside from that, we only offer direct WHMCS integration (like we do with Modernbill).

mm1250 · 04:24 PM

Thanks for your reply Jamie.

The Modernbill had a full loginshare where users could login using MB login details. The WHMCS you guys created is only a placeholder integration with no login abilities from the Kayko frontend. I remember you guys promised a release to this since May. I'm a bit disappointed. I hope you guys can get a real loginshare going to WHMCS. Kayako has loginshares for almost everything else like Clientexec, Modernbill, WHM.Autopilot, and a bunch of shopping carts. Please take serious consideration in finishing this. It would mean allot to many people who have switched to WHMCS and still use Kayako for support software.

mm1250 · 13-10-2008, 04:26 PM

See all the loginshares you have. Out of all of them the WHMCS is the only one that isn't a direct login. Why are you guys not doing a full login intergration with WHMCS??

SupportSuite Login Routine Settings
ModernBill Settings
ModernBill v5 Settings
WHMCS - Integration Placeholder Only (Not for direct logins) Settings
vBulletin Settings
X-Cart Settings
Microsoft Active Directory/LDAP Settings
Microsoft Active Directory/LDAP (SSL) Settings
Advanced Webhost Billing System (AWBS) Settings
osCommerce Settings
Invision Power Board Settings
PHPBB Settings
IONO License Manager Settings
Plexum Settings
PHPAudit v2 Settings
WHM.AutoPilot v3 Billing System Settings
Ticket Purchaser Settings
Simple Machines Forum Settings
MyBB Settings
XMB Settings
Clientexec Settings
H-Sphere XML-API Settings
Joomla CMS Settings
PHPProBid Settings
CubeCart Settings
CS-Cart Settings
FSRevolution Settings
Viper Cart Settings
XOOPS

craigbrass · 13-10-2008, 05:03 PM

WHMCS has a full integration. See the integration folder in the package you downloaded from the members area.

It is the basic LoginShare it doesn't have.

mm1250 · 13-10-2008, 05:05 PM

Yes, I have the intergration in which if hte client logins from the WHMCS frontend it will show tickets. But I still have Kayako as my frontend support and if a user tries to login using the WHMCS login detials on the Kayko frontend it won't work. This is what i'm talking about.

Every other interface they have does this EXCEPT WHMCS. Why this is so is beyond me.

craigbrass · 13-10-2008, 05:57 PM

WHMCS is a little more complex because it uses its own algorithm to generate a password. Any LoginShare built would have to connect to WHMCS via WHMCS' API which was why it was left out. I believe one is planned however.

nielsenj · 16-10-2008, 01:32 AM

I've created a LoginShare using the WHMCS API since everything is always "planned" when it comes to WHMCS.

It extends the functionality of the basic integration to allow users to login to Kayako using their WHMCS details, view ticket threads etc.

It also allows guests to submit tickets to Kayako, which will then create an account based on that email address and generate a unique password for the user to use to view their tickets.

Upon creation of an account in WHMCS with a matching email they will have access to all of their previous tickets as well as the ability to login to Kayako using their WHMCS details OR their original Kayako details.

It's not an ideal scenario as direct DB access is overall better, but this makes it so that i don't have to encode a portion or all of the LoginShare.

If you're interested then check out the thread at the WHMCS forum as i don't log on here a lot.

jnet · 16-10-2008, 02:22 AM

Use both seperately.
Sales and sales related support there.
other Support tickets kayako.
and for kayako make it easier for them to submit ticket without registration.

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mm1250 Offline Member Posts: 60 Join Date: Nov 2006	WHMCS Loginshare - Where is it? - 13-10-2008, 04:13 PM The WHMCS loginshare if I recall was suppose to be released on the 3.30.02. I upgraded to it last week and I don't see any changes. Can someone tell me if it is included, I surely hope it was.

craigbrass Online Senior Member Posts: 7,557 Join Date: Jun 2005 Location: Cumbria, UK	13-10-2008, 05:03 PM WHMCS has a full integration. See the integration folder in the package you downloaded from the members area. It is the basic LoginShare it doesn't have. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

mm1250 Offline Member Posts: 60 Join Date: Nov 2006	13-10-2008, 05:05 PM Yes, I have the intergration in which if hte client logins from the WHMCS frontend it will show tickets. But I still have Kayako as my frontend support and if a user tries to login using the WHMCS login detials on the Kayko frontend it won't work. This is what i'm talking about. Every other interface they have does this EXCEPT WHMCS. Why this is so is beyond me.

jnet Offline Member Posts: 614 Join Date: Mar 2008	16-10-2008, 02:22 AM Use both seperately. Sales and sales related support there. other Support tickets kayako. and for kayako make it easier for them to submit ticket without registration.