WHMCS ticket integration issues

nickbrown · **WHMCS ticket integration issues -** 02-07-2008, 06:38 AM

Hi All,

I have a quick issue regarding Kayako - WHMCS integration. Generally the whole lot works with one major exception;

Customers can create a ticket, but when they view them and try and click the subject line to actually open a ticket, it simply reloads the ticket listing page. Hence customers can never read their tickets.

Has anyone seen this behavior before?

I had a quick search, apologies if this has already been covered.

Thanks in advance.
Nick.

nickbrown · 03-07-2008, 12:52 AM

Sorry to bump, but anybody?

craigbrass · 03-07-2008, 08:33 AM

Have a quick check over the How To document on integrating and if everything is fine, I suggest you contact support using http://members.kayako.net -> Get Support who will be able to diagnose the issue.

ksstudio · 15-07-2008, 01:48 PM

same problem over here.

craigbrass · 15-07-2008, 05:41 PM

Best thing to do is contact support. Details above.

ksstudio · 15-07-2008, 05:44 PM

yeah, sent a support ticket to Kayako

hostnine.com · 21-07-2008, 08:29 PM

We had the same issue. Just reset all of your Kayako templates to the default templates in the Tickets category. As long as you do that and you're running the latest version of Kayako you're good to go.

***John Haugeland*** · 21-07-2008, 08:57 PM

There are actually several ways to cause this problem. If you have this problem, please just open a support ticket.

Thank you.

craigbrass · 21-07-2008, 09:29 PM

Think its time WHMCS used Integration API [FREE - EXTERNAL LINK] to connect *winks*

**Jamie Edwards** · 25-07-2008, 06:42 PM

We will be implementing a full and rich API in Version 4; broad enough so that existing integrations such as ModernBill can be made without SupportSuite file modifications.

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nickbrown Offline New Member Posts: 2 Join Date: Jul 2008	03-07-2008, 12:52 AM Sorry to bump, but anybody?

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	03-07-2008, 08:33 AM Have a quick check over the How To document on integrating and if everything is fine, I suggest you contact support using http://members.kayako.net -> Get Support who will be able to diagnose the issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ksstudio Offline New Member Posts: 16 Join Date: Jun 2003	15-07-2008, 01:48 PM same problem over here.

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	15-07-2008, 05:41 PM Best thing to do is contact support. Details above. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

ksstudio Offline New Member Posts: 16 Join Date: Jun 2003	15-07-2008, 05:44 PM yeah, sent a support ticket to Kayako

hostnine.com Offline New Member Posts: 7 Join Date: Oct 2006	21-07-2008, 08:29 PM We had the same issue. Just reset all of your Kayako templates to the default templates in the Tickets category. As long as you do that and you're running the latest version of Kayako you're good to go. HostNine LLC Premium Reseller Hosting 877-251-HOST

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	21-07-2008, 09:29 PM Think its time WHMCS used Integration API [FREE - EXTERNAL LINK] to connect winks Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger