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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 23 Join Date: Apr 2006 | Who sees forwarded tickets? -
01-07-2008, 03:28 AM
I would like to forward tickets to certain of our business relations to see if they can recommend solutions to a problem however I do not want out visitors to see the discussion that goes back and forth between us and those 3rd parties. Do they see when a forward takes place? How about the resulting discussions from email responses from those third parties? |
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(#2)
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| Member Posts: 35 Join Date: Apr 2008 |
01-07-2008, 12:43 PM
when you forward a ticket (i'm assuming through e-mail), only you and the person your forwarding to will be able to see your conversation. Your clients will not be able to view it. |
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