why troubleshooter is on SSL?

jnet · **why troubleshooter is on SSL? -** 21-04-2008, 03:23 AM

I do not understand why troubleshooter is processed with SSL?
what is so important with viewing trouble shooter?

**Jamie Edwards** · 21-04-2008, 07:13 AM

Hi jnet,

Are you referring to our support desk? If so, it is because the whole domain is SSL encrypted; you cannot select 'parts' or certain 'locations' to use SSL.

craigbrass · 21-04-2008, 08:04 AM

Wouldn't be a bad idea for a feature though. For example you could force tickets to use SSL but nothing else.

jnet · 21-04-2008, 11:09 AM

whmcs is not so, you can view knowledgebase no ssl needed
and I just need only one logical reason why my visitors need to view articles in SSL mode?

It makes my whole site slow and not necessary

And why when I go to admin it does not become ssl automatically?

pkreil · 21-04-2008, 01:01 PM

Quote:

Originally Posted by jnet

It makes my whole site slow and not necessary

If the whole site slows down that badly, there's something wrong on the server.

Quote:

Originally Posted by jnet

And why when I go to admin it does not become ssl automatically?

Because you have not configured your server to forward non-ssl-urls to ssl. There's no ssl-url-setting in Kayako, so everything is ssl if you decide or not.

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jnet Offline Member Posts: 458 Join Date: Mar 2008 SupportSuite Owned License	why troubleshooter is on SSL? - 21-04-2008, 03:23 AM I do not understand why troubleshooter is processed with SSL? what is so important with viewing trouble shooter?

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	21-04-2008, 08:04 AM Wouldn't be a bad idea for a feature though. For example you could force tickets to use SSL but nothing else. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

jnet Offline Member Posts: 458 Join Date: Mar 2008 SupportSuite Owned License	21-04-2008, 11:09 AM whmcs is not so, you can view knowledgebase no ssl needed and I just need only one logical reason why my visitors need to view articles in SSL mode? It makes my whole site slow and not necessary And why when I go to admin it does not become ssl automatically?