Winmail.dat

[essolinux]

Hi folks,

When a customer send us an email, if they reply to a ticket from their email instead of logging in into Support Suite and re-plying that way, the attachment that they attach in the email, comes in as winmail.dat, not as the real attachment (word, excel, etc.)
It used to work in the beginning, I don't know if I accidentaly changed a setting and it is now doing that.
Does anyone have any idea how to have it properly display attachments and not winmail.dat?

Thanks.

Esso

[pkreil]

This winmail.dat is created by poorly configured Outlook or Exchange. If they send Mail als RTF, which will result in winmail.dat (TNEF).

Inform your customers that you do not accept winmail.dat (or create a Parser Role that checks for winmail.dat-Files as attachements and triggers a Responder). If not, there are several Tools availiable to open these files. Search for "Winmail.dat Opener", eg.

It's not a Kayako issue.


Pascal